Demo

Store General Manager

Kansas Action for Children, Inc
Olathe, KS Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/18/2025

At Petco Animal Supplies Stores, Inc in Lawrence, Kansas, United States.

Job Description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet :

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

  • We love all pets like our own.
  • We're the future of the pet industry.
  • We're here to improve lives.
  • We drive outstanding results together.
  • We're welcome as we are.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong, working together across 1,500 pet care centers, 250 Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers, and two support centers.

Position Overview

The General Manager is responsible for leading through Petco's vision of "Healthier Pets. Happier People. Better World." in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team of Pet Care Center managers, leaders, and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, the ability to inspire and lead a team, focus on process excellence, and a drive for results.

Position Responsibilities

The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

People

  • Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
  • Attract, hire, and retain a diverse team of top talent.
  • Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout of selling models.
  • Create a professional environment that inspires and encourages the growth and engagement of partners.
  • Lead and implement a positive culture of teamwork, inclusion, and collaboration by working alongside the team, establishing priorities, and providing clear direction.
  • Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer's needs.
  • Responsible for all partner performance management in the Pet Care Center.
  • Demonstrate and support a continuous improvement and growth mindset.
  • Performance

  • Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
  • Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
  • Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
  • Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.
  • Market the Pet Care Center and its products, oversee planning of on-site and community events, such as adoptions, school visits, and other local promotions and animal-welfare events.
  • Process

  • Ensure the proper health, appearance, welfare, and proper handling of all animals.
  • Ensure merchandise is properly priced, displayed, and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad setup, and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.
  • Complete and submit accounting, inventory management, and payroll paperwork in a timely manner; ensure all expenses are maintained within budgeted levels.
  • Maintain the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.
  • Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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