What are the responsibilities and job description for the Operations Manager position at Kansas City Airport Marriott?
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager- for the Marriott Kansas City Airport.
Your expertise shapes us:
This position is responsible for overseeing all day to day Front Office operations to deliver an excellent service experience while evaluating guest satisfaction and setting department targets and objectives. Other responsibilities may include but are not limited to the following:
- Ensures the efficient and effective operation of the Front Office department.
- Recruit, manage, train and develop the Room Division team.
- Oversee Food and Beverage outlets as directed by leadership.
- Ensures the guest satisfaction levels and monitor guest service scores, comments, and social interactions to provide continuous improvement.
- Participates in the development of short term and long term financial and operational plans for the hotel.
- Ensure security and safety for the hotel’s assets.
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
- Ensures Hotel policies and procedures are adhered to.
- Assists General Manager with the execution of hotel objectives.
You Are:
- An experienced focused service General Manager, full- service Assistant General Manager, or previous Room Division Manager, with at least 2 years of leadership in hotel operations
- Working knowledge of FSPMS, Marsha, ADP, M3 and Marriott brand standards.
- Knowledgeable in financial statements and budget including staffing guidelines.
- Proven ability to deliver exceptional guest service results as measured through guest satisfaction
- Great at developing, and/or implementing policies, procedures and systems to improve business operations.
- Able to embrace property safety programs to include training, reporting and incentives.
- Display initiative, perseverance and analytical skills
- Engaged, authentic, and prepared to positively impact performance for a "best in class" hotel
We are:
Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.
At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and are ignored. They define who we are and how we conduct ourselves with investors, guests and one another.
Vision & Mission - Hotel Equities Atlanta Georgia
What we can offer you:
- Salary is based on experience
- Health, vision and dental insurance -1st of Month after 30 days
- 401(k) Match
- Free Meals and Parking
- Paid Vacation - no waiting period
- Paid Holidays
- Cell Phone Allowance
- Discount programs for shopping, travel, tickets and more.
- Access to our Talent team to help you reach your career growth goals.
EOE/DFW
All candidates will be required to complete a pre-employment drug screening and background check.
Please note that this job description is not an exclusive or exhaustive list of all functions that an Assistant General Manager/Rooms Division Manager may be asked to perform
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Night shift
Experience:
- Hotel Front Office Management: 1 year (Required)
Work Location: In person
Salary : $55,000 - $60,000
