Manager of Risk Management

POSITION SUMMARY

The Manager, Risk Management is responsible for developing, implementing, and overseeing the risk management program of KC CARE, a Federally Qualified Health Center (FQHC), to ensure compliance with applicable laws, regulations, and standards. The Manager, Risk Management identifies potential risks to patients, staff, and the organization and works proactively to mitigate those risks. The Manager, Risk Management collaborates with leadership, clinical teams, compliance, and quality improvement staff to support a culture of safety and accountability throughout the organization.

KC CARE CULTURE CODE

KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:

• Put patients first, always
• Treat all people with dignity, respect, and kindness
• Create safe places for others to share their voice; encourage creativity
• Always strive for improvement; keep learning
• Own your work, action, and mistakes – no one is perfect
• Have fun – work should be fun and we want you to have fun at KC CARE

KC CARE CULTURE VALUES

Exceptional Service: We value exceptional service in providing unconditional whole-person care to everyone with the promise of a personalized and affirming experience for patients. We promise to treat internal and external partners with dignity, respect, and kindness to facilitate the opportunity for all to succeed.

Inclusion and Belonging: We value diversity, equity, inclusion, and belonging by focusing on differences that promote creativity and acceptance across the organization. We promise to create a safe environment for individuality to flourish.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and implements a comprehensive risk management program tailored to the unique needs of an FQHC per HRSA/FTCA requirements.
• Maintains current and up-to-date OSHA manual for healthcare.
• Compiles, reviews, and analyzes all incident reports, identifies trends and areas of improvement, and works with leadership to determine appropriate steps to mitigate risk.
• Maintains risk management information system database of incident report occurrences.
• Prepares various incident summary reports and makes recommendations on processes to reduce risk.
• Assigns, coordinates, and follows up on incident report investigations and ensures appropriate documentation is submitted for reporting purposes.
• Acts as a resource person for questions related to risk management.
• Develops and delivers training and education for staff on risk management, safety, incident reporting, and regulatory compliance.
• Prepares educational documents to raise staff awareness of risk exposure as required and to address high risk, problem prone areas.
• Maintains OSHA logs of employee accidents injury, needlesticks, etc.
• Compiles documentation for the grants department to ensure FTCA requirements are met.
• Conducts regular audits, walking rounds, and assessments to ensure clinical compliance with internal policies and external regulations.
• Performs tasks and duties associated with the clinical risk management program including risk identification, risk assessment, and risk mitigation.
• Participates in committees as assigned: Environmental Health & Safety (EHS), PCMH, Board Finance & Operations, and Board/Staff QI meetings.
• Oversees and participates in the development, revision, and updating of policies, procedures, and protocols to assure best practices in healthcare risk management and prevention.
• Ensures compliance with regulatory requirements including HRSA, OSHA, HIPAA, FTCA, PCMH, and other relevant federal and state guidelines.

MINIMUM REQUIREMENTS

• Bachelor’s degree in nursing, public health, risk management, or similar OR the equivalent combination of experience.
• Three years’ experience in healthcare with a focus on community health.

PREFERRED REQUIREMENTS

• Certified Professional in Patient Safety (CPPS)
• Certification in Healthcare Risk Management (CPHRM)
• Licensed as a nurse in the State of Missouri

WORKING CONDITIONS AND DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.

Physical Demands

While performing duties of this job, employees are regularly required to sit, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department.

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.