What are the responsibilities and job description for the Customer Service Support Tech I position at Kansas City Life Insurance Company?
QUALIFICATIONS/REQUIREMENTS:
- High School Diploma or equivalent
- At least 6 months of business office experience, preferably in the life insurance industry
- Demonstrated good typing skills
- Strong attention to detail
- Strong communication skills
- Demonstrated experience in juggling multiple tasks simultaneously in an environment of continual interruption
- Demonstrated PC knowledge, including but not limited to Microsoft Office Suite and Windows operating systems
- Ability to recognize and adjust work pattern to facilitate departmental projects and priorities
- Regular and reliable attendance and punctuality is an essential function of this position.
DUTIES/RESPONSIBILITIES:
- Process and oversee a wide range of policy support functions for the Customer Service & Claims teams
- Direct responsibility for general DEFRA/TAMRA signals, Premium Deposit Fund admin, policy dividend distribution, maintenance & administration, time driven & notification report processing
- Provide ongoing back-up of support tasks including suspense balancing, SOX administration, anti-money laundering, credit & social services inquires
- Process credit reports for Social Services, State/County Welfare Departments, Financial Institutions, Legal, Auditing and Marketing Departments
- Assist with policy death claim validation and beneficiary contact information
- Provide backup for policy address & return mail administration
- Other department support duties as directed.
Kansas City Life Insurance Company is committed to equal employment opportunities for all individuals regardless of race, religion, color, sex, age, national origin, disability, or genetic information.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
