Assistant Housekeeping Manager

Job Summary:

Assist in managing the day to day operation of the Housekeeping Department and responsible for ensuring efficient operations of the Department in the absence of the Housekeeping Manager and in accordance with Avion Hospitality standards.

Duties/Responsibilities:

• Oversee the daily operations of the housekeeping department.
• Assist the Housekeeping Manager in managing the team of housekeeping staff.
• Train and supervise housekeeping staff to maintain a high standard of cleanliness and efficiency.
• Conduct regular inspections of rooms and public areas to ensure cleanliness and organization.
• Participate in the preparation of the annual departmental budget and financial plans.
• Manage inventory of cleaning supplies and equipment.
• Create schedules, review timesheets, and assign tasks to housekeeping staff.
• Coordinate with other departments to ensure guest satisfaction.
• Handle guest complaints and resolve issues in a timely manner.
• Ensure compliance with safety and sanitation standards.
• Attend monthly all-employee team meetings, and any other functions required by management.
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Perform any other duties as requested by the General Manager.

Required Skills/Abilities:

• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work well under pressure and meet deadlines.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to train and supervise a team of housekeeping staff.
• Understanding of safety and sanitation standards.

Education and Experience:

• At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Must be proficient in Windows Operating Systems