What are the responsibilities and job description for the Front Office Assistant Manager position at Kansas City Marriott Downtown?
Job Overview
We are seeking a dedicated and dynamic Assistant Front Office Manager to join our Rooms Division team. This role is essential in ensuring that our front desk operations run smoothly and efficiently, providing exceptional customer service to our guests. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to foster positive guest relations.
Duties
- Assist in managing daily front office operations, including overseeing front desk staff and ensuring high standards of guest service.
- Handle guest check-ins and check-outs efficiently while addressing any inquiries or concerns.
- Support the Night Audit process by reviewing daily transactions and ensuring accuracy in reporting, as needed.
- Train and mentor front desk personnel to enhance their skills in customer service and guest relations.
- Maintain effective communication with other departments to ensure seamless service delivery.
- Manage phone systems effectively, responding promptly to calls and directing them as necessary.
- Assist with resolving guest complaints or issues promptly and professionally.
- Ensure compliance with hotel policies and procedures while maintaining a welcoming atmosphere for guests.
Requirements
- Previous experience in a front desk, guest services , or hospitality industry role, and/or education in hospitality management.
- Strong customer service skills with a focus on enhancing guest experiences.
- Excellent communication skills, both verbal and written, with proficiency in phone systems.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A proactive approach to problem-solving with strong organizational skills.
- Knowledge of hotel operations is a plus.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Evening shift
- Morning shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hospitality/Hotel: 2 years (Preferred)
Ability to Commute:
- Kansas City, MO 64105 (Required)
Ability to Relocate:
- Kansas City, MO 64105: Relocate before starting work (Required)
Work Location: In person
Salary : $48,000 - $55,000
