What are the responsibilities and job description for the Inside Sales Representative position at Kansas City Millwork?
Join Kansas City Millwork as an Inside Sales Representative where you will assist new and current customers (i.e., home builders, general contractors, remodelers and commercial contractors) in their selection of windows, doors, and accessories and services offered by Kansas City Millwork Co. (KCM) and in doing so, provide an exceptional customer experience, support Outside Sales Representatives, and provide administrative support.
Why join us?
Be Part of a Growing Industry – Play a crucial role in transforming homes and businesses with top-tier windows and doors.
Career Growth Opportunities – We invest in our people by training and promoting from within.
Competitive Pay & Benefits – Pay starting at $20/hr the opportunity to earn additional pay when the team achieves performance targets, paid time off, medical benefits, disability and life insurance, and 401k with company match and an employee stock ownership plan (ESOP) to reward your efforts over the long term.
Convenient work hours – full-time work schedule is typically Monday through Friday from 7:30 am to 4:30 pm, with some flexibility based upon installation schedules and job requirements.
Key Responsibilities
- Assist customers in selecting windows, doors, accessories, and services offered by KCM in the showroom and over the phone. Route qualified opportunities to the appropriate Outside Sales Representative.
- Provide reliable product information, pricing, and availability. Recommend alternatives and upsell products and services. Respond to customer inquiries, resolve complaints, and ensure timely communication.
- Maintain customer communication for accurate order processing and delivery. Enter and process quotes, sales orders, and credit memos in Agility.
- Collaborate with Outside Sales, Operations, and other departments on order status and deliveries. Escalate concerns as needed.
- Provide support to an assigned Outside Sales Representative with quotes, sales orders, supplier returns and credit memos.
Qualifications
- High school diploma/GED required. Bachelor’s degree preferred.
- 2 years’ experience servicing accounts in an inbound and/or outbound call environment, retail, or a related sales/service position providing an exceptional customer experience.
- 2 years’ experience in the millwork wholesale distribution industry or transferal industry experience such as home improvement or building products (preferred).
- 2 years’ experience using Enterprise Resource Planning (ERP) – Agility (preferred).
- Excellent written and verbal communication skills.
- A commitment to safety and professionalism (pre-employment drug test required).
Who We Are
Headquartered in Olathe, KS, Kansas City Millwork is an employee-owned company specializing in wholesale millwork distribution. Serving home builders, remodelers, and commercial contractors, KCM is renowned for providing top-quality products and unmatched customer service. As part of Building Material Distributor’s (BMD) family of companies, we benefit from over 75 years of industry expertise, offering stability, innovation, and opportunities for growth.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
- Day shift
People with a criminal record are encouraged to apply
Application Question(s):
- Please provide your phone number and email address here (required for an interview).
Education:
- High school or equivalent (Required)
Experience:
- Inside sales: 2 years (Required)
- ERP systems: 2 years (Required)
Ability to Commute:
- Olathe, KS 66061 (Required)
Ability to Relocate:
- Olathe, KS 66061: Relocate before starting work (Required)
Work Location: In person
Salary : $20
