What are the responsibilities and job description for the Hospital Customer Service Specialist and Admissions Rep position at Kansas City Orthopaedic Institute?
Kansas City Orthopeadic Institute is a single specialty orthopedic hospital. We are physician owned, with 17 IPU beds and eight state-of-the-art surgical suites. We have been serving the Kansas City area for over 20 years.
KCOI was recently named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, which places us in the top 5% of healthcare providers in delivering patient experience. Join a team dedicated to delivering exceptional outcomes and outstanding patient experience!
Our Hospital Customer Service Specialist and Admissions Representative position serves as the first point of contact with our patients. The main duties include greeting and directing patients, answering phones, admitting patients and other clerical related tasks.
This is a full-time, Monday-Friday position. The hours will vary from 5:00am- 2:00pm, 8:00am-5:00pm and 9:00am-6:00pm. Must be flexible to cover Urgent care and MRI admissions and work one weekend per month (Saturdays 7:15am-4:00pm and Sundays 10:00am-4:00pm). Urgent Care/MRI shifts include overtime and a shift differential.
We provide a robust benefits package, including:
- 6 company paid holidays
- Rich PTO Accruals
- Employer discretionary bonuses
- Medical (with an on-site service discount program)
- Dental, Dental, and Vision
- Wellness program with abilities to reduce premiums
- HSA/FSA option
- Company Paid Life/AD&D and Long-Term Disability Insurance
- 401(K) with a substantial company match
- Optional Voluntary Benefits plans
- Employee Assistance Program
Requirements:
- Previous customer service experience
- Strong organizational skills
- Ability to multi-task
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $18