What are the responsibilities and job description for the Assistant Branch Manager position at KANSAS CITY PUBLIC LIBRARY?
Description
The Assistant Branch Manager works as second in charge of daily branch management operations, including supervision and delegation. Completes duties as delegated by the Branch Manager. This position provides excellent customer service, and communicates effectively with people regardless of age, race, sexual orientation, ability, or background.
This is a full-time exempt position with a starting salary of $50,382, with excellent benefits. Position is open until filled.
Schedule
Monday - Wednesday, and Friday : 8:30 am - 5 pm.
Thursday: 11:30 am - 8 pm.
Note: Evenings and weekends are sometimes required to augment the schedule.
Location
North-East Branch: 6000 Wilson Avenue, Kansas City, MO. 64123.
Job Duties and Responsibilities (Essential Functions)
- Acts as the floor and daily operations leader in the library.
- In coordination with the Branch Manager, ensures adequate staffing. This includes scheduling staff and substitutes. This may include adjusting or reasonably augmenting own schedule if other staff cannot be found to provide coverage.
- Maintain a safe and inclusive environment, completing incident reports and communicating trends with library leadership. Upholds patron behavior guidelines in collaboration with Safety staff.
- Facilitates circulation and registration services to assure patrons ready access to library materials. Explains and interprets circulation policies and procedures.
- Directly supervises assigned staff and functions.
- Provides research, readers’ advisory, technical, and referral services using all relevant Library resources.
- Participates in hiring, training, and evaluating direct and indirect reports in collaboration with the Branch Manager to ensure staff can give the highest quality service.
- Ensures completion of office tasks, including completing and submitting reports, deposits, ordering supplies, submitting tickets, etc.
- As this branch is a designated United States Village Post Office, this position assists with Village Post Office duties including selling stamps, organizing postal supplies and answering questions related to postal services. This also includes providing annual staff training and additional supply ordering responsibilities.
- Other duties as assigned.
Requirements
- Demonstrated ability to interact successfully with staff and the public.
- Demonstrated ability to organize work effectively and supervise staff.
- Intermediate Computer skills including Microsoft Office.
- Knowledge of library practices and values, including confidentiality of customer information, freedom of information, and intellectual freedom.
- Ability to work during all hours of branch operations should the need arise.
- Staff performing Notary Services must meet the requirements listed in MO Notary Handbook.
- Ability to speak and understand English is required. Additional consideration will be given to individuals that are proficient in any non-English languages spoken in Jackson County, MO, including Spanish, Vietnamese, French, Arabic, and Swahili.
Required Education and Experience
- Master’s degree in Library/Information Science or equivalent combination of education and experience with emphasis on public service.
Preferred Experience
- Extensive customer service experience in a patron or customer facing environment.
- Experience as a supervisor.
Work Environment
Work is performed at the North-East Library Branch. Primary workspace is shared with co-workers in an office environment, other work will be performed in a public space amongst staff and patrons from a diverse socio-economic community.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
How to Apply
Please apply for this position through our web application system. Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
Salary : $50,382
