What are the responsibilities and job description for the Information & Reference Services Associate position at KANSAS CITY PUBLIC LIBRARY?
Description
Under general supervision of the Information & Reference Services Manager, provides reference, information, community referral, readers advisory, electronic assistance, and other information to customers in person, by telephone, and online. There will be hours in both the Information & Reference Services desk as well as the One North Technology Center.
Basic Information
- Reports to the Information & Reference Services Manager.
- 20 hours per week.
- $20.05 per hour.
- Position is open until filled.
Schedule
Monday - Wednesday: 3 pm - 7 pm
Saturday: 8:30 am - 5 pm
Location
Central Branch: 14 West 10th Street, KCMO, 64105.
Job Duties (Essential Functions)
Patron Reference
- Provides high quality information and reader's advisory service - in person, by telephone, and online.
- Instructs and facilitates use of library resources.
- Models solution-focused customer service in line with Customer Service Expectations.
- Assists colleagues from any location or department with complex questions.
- Develops and maintains technology skills required to provide services.
- Represents the Library professionally.
Service Point Management
- Acts as a positive, proactive presence in the building.
- Troubleshoots issues and submits work orders as needed for equipment.
- Assists with collection maintenance by shelving and organizing collection.
- Keeps service points and work spaces tidy, stocked, and attractive.
- Adheres to departmental guidelines and goals.
Requirements
- Ability to deal in an effective and courteous manner with members of the public on a daily basis, and enjoys working with and possess the skills to interact with both children and adults in a professional manner.
- Strong commitment to positive and polite customer service.
- Ability to multi-task and prioritize customer requests.
- Demonstrated ability to learn the use of varied reference sources, including digital sources.
- Excellent verbal and written communication skills.
- Knowledge of library operations, services, and collections.
- Intermediate computer skills.
- Demonstrated ability to follow verbal and written instructions.
- Demonstrated ability to learn to access, search, and evaluate digital sources.
- Ability to exhibit patience, cultural sensitivity, and establish boundaries and mutual respect with patrons.
- Ability to speak and understand English is required, additional consideration will be given to individuals that are proficient in any non-English languages spoken in Jackson County, MO including Spanish, Vietnamese, French, Arabic, and Swahili.
Preferred Experience
- Bi-lingual skills.
- Established proficiency in use of library resources.
Required Education and Experience
- Bachelor’s degree and some library experience, preferably in the field of reference services. This requirement may also be an equivalent combination of education, work experience, and life experience.
Work Environment
Work is performed at the Central Library Branch. Workspace is shared with co-workers and patrons from a diverse socio-economic community.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Salary : $20
