What are the responsibilities and job description for the Sr. Library Assistant position at KANSAS CITY PUBLIC LIBRARY?
Description
Supervised by the Customer Services Manager; provides high quality library services to the public; makes appropriate referrals, provides basic technical support for patrons using Library-provided technology and equipment. Assists with the coordination and organization of programming to a targeted population. Assists with Collection Maintenance.
This is a full-time non exempt position with an hourly pay of $17.77, plus excellent benefits . Position is open until filled.
Schedule
Monday - Wednesday: 8:30 am - 5 pm
Thursday: 12:30 pm - 9 pm
Friday: 8:30 am - 5 pm
Note: The schedule is non negotiable.
Location
Plaza Branch: 4801 Main Street, Kansas City, MO, 64112.
Job Duties (Essential Functions)
- Provides basic circulation and registration services to assure patrons ready access to library materials: Checks materials in and out; issues library cards; collects fines and charges; updates customer records in the computer; verbally explains circulation policies and procedures; makes other computer inquiries; and processes patron requests for reserve items.
- Maintains effective courteous working relationships with all library patrons and staff.
- Assists patrons with use of library databases, computer equipment, and software.
- Courteously answers telephone by identifying self and location, and if unable to assist with the request, directs call to the appropriate staff person.
- Lifts, routes and shelves materials, which may weigh up to 35 pounds, from book bins and shelves.
- Processes patrons' request material; prepares and sends Interlibrary Loan requests.
- Performs other related work and as assigned, such as Kid’s café, teen lock-ins, notary services, supporting programs or activities developed and promoted by other Library colleagues. Initiates with support and direction from Branch Managers a few activities such as book groups, movie nights, skills training.
Requirements
- Demonstrated ability to meet and serve the public, working effectively with customers of all ages.
- Demonstrated ability to be a team player
- Demonstrated ability to learn library operations, services and policies, including computer procedures.
- Uses decision making skills to reflect values-based principles
- Must be able to access materials from shelves which may be over head or those which may be below waist level. Must be able to work at a counter used for customer interactions.
- Demonstrated ability to organize daily work routines for location effectively.
- Many duties performed while standing and bending; ability to lift up to 35 lbs.
- Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies
- Demonstrated ability to follow oral and/or written instructions.
Required Education and Experience
- High school diploma or G.E.D.
- Three or more years of Library or community customer service experience.
- Ability to speak and understand English is required, additional consideration will be given to individuals that are proficient in any non-English languages spoken in Jackson County, MO including Spanish, Vietnamese, French, Arabic, and Swahili.
Work Environment
Work is performed at the Plaza Library Branch. Workspace is shared with co-workers and patrons from a diverse socio-economic community.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Salary : $18
