What are the responsibilities and job description for the Account Executive - Group Sales position at Kansas City Royals?
Job Title: Account Executive – Group Sales
Job Summary: The Royals are looking to add a relationship-driven, experienced sales professional to our Group Sales team. The ideal candidate will be a motivated, coachable, and creative individual with a passion for sales. We are seeking someone with group ticketing experience that includes ideating, building, and executing large group events and theme nights. The primary responsibilities of the position will be developing group events, renewing groups and suite clients, and overseeing the ticketing responsibilities of Royals special events and theme nights. This sales professional is responsible for positively resolving all issues, exceeding customer expectations and providing interaction reflective of a model professional sports franchise.
Position Accountabilities/Responsibilities:
· Selling primarily Royals group and hospitality tickets and the ability to sell suites, season memberships and single game tickets.
· Reach individual and departmental sales goals as set by Management.
· Identify and establish relationships with community anchor groups to help support and grow Royals ticket sales.
· Continuously exploring and creating new group sales opportunities through research of the Kansas City market, success in other markets and new interest opportunities.
· Build and maintain relationships with existing groups and suite clients and grow their spending year over year.
· Meet and exceed KPI expectations; to include in-person meeting, call and email metrics as determined by management.
· Accurately track and report all customer data in the ticketing system and CRM database.
· Develop and maintain a relationship with our event marketing team to grow Royals theme events as assigned.
· Experience with youth baseball and high-volume selling a plus.
· Responsible for working select Royals home games.
· Represent the Royals Sales and Retention departments at all sales and service events in a positive manner.
· Other Duties as assigned.
Position Qualifications, Skills, and Experience Required:
· Bachelor’s degree in Sports Management, Sales, or related field.
· Minimum of two (2) years prior experience in sales and/or customer service with proven ability to meet deadlines and quotas.
· Experience in ticket sales, preferably in group sales. Experience with youth baseball and high-volume selling a plus.
· Proficient skills in computer programs including MS Office products such as Word, Excel, Outlook, TDC and CRM. Ability to learn and master new software programs.
· Basic mathematical and writing skills.
· Excellent oral communication, customer service and problem solving.
· Ability to function in fast-paced environment, handle multiple projects and meet deadlines.
· Ability to travel around the stadium visiting clients during home games. Must be able to escort and show potential customers various seating options and facilities around the stadium as well.
· Consistent, punctual, and regular attendance.
· Professional image and demeanor.
· Available to work flexible hours including holidays, evenings, and weekends.
· Professional image and demeanor.
· Available to work flexible hours including holidays, evenings, and weekends.
· Available for some travel outside the Kansas City area as needed.
Physical Requirements:
· Ability to lift items weighing as much as 15 pounds
· Must be able to work in a seated position for majority of workday
· Must be able to be productive utilizing a computer keyboard and telephone
· Must be able to be productive in a work environment where the noise level can be high at times
· Must be comfortable walking to navigate the facility to access the office, concourse, etc.
· Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.
This role is a Full-Time, Exempt opportunity that is eligible for Company Benefits, 401K, and PTO. This role is expected to have a standard 40-hour work week.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at humanresources@royals.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
