Assistant Supervisor-Usher

Job Title: Usher Assistant Supervisor                                                                         Job Summary: This position is responsible for ensuring a comfortable and enjoyable experience for guests visiting Kauffman Stadium. This includes training and supervising ballpark Ushers, who are responsible for maintaining a safe and enjoyable experience for guests and safely and accurately showing fans to designated seating area.   Position Accountabilities/Responsibilities: Maintain a safe and guest-friendly environment and enforce company policies   Train and supervise Ushers    Responsible for department personnel paperwork including disciplinary and payroll   Responsible for scheduling employees and approving payroll using Dayforce, when needed   Listen to guests & help address any concerns they may have   Seek out opportunities to talk with guests & get to know season ticket members   Be “aggressively friendly” to all guests   Other duties as assigned   Position Qualifications, Skills, and Experience Required: Two years of supervisory experience preferred   5 years Guest Service experience preferred   Experience with Dayforce Payroll System preferred, but not required   Available to work all home games, including holidays, weekends, and evenings    Able to work in high-pressure environment   Professional demeanor and excellent verbal and written communication skills required   Must be team-oriented, extremely outgoing, and motivated   Must be able to stand for long periods of time   Must have availability on days, nights, weekends, and holidays   Physical Requirements: Must be able to be productive in a work environment where the noise level can be high at times Specific vision abilities include close vision and ability to adjust focus Must be able to withstand hot and humid temperatures as well as frigid temperatures Must be comfortable walking to navigate the facility to access the office, concourse, etc. Must be able to work extended hours and/or weekends as required by deadlines and event scheduling The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.