Specialist-Game Day Mobile Ticketing

Job Title: Specialist – Game Day Mobile Ticketing                                                                 Job Summary: This position is responsible for handling and resolving mobile ticketing related issues around Kauffman Stadium during games and/or other events. They will have the knowledge and understanding of mobile ticketing, the MLB Ballpark app, and other related ticketing applications. Mobile Ticketing Specialists are responsible for helping guests access, transfer, and accept tickets before entering Kauffman Stadium.   Position Accountabilities/Responsibilities: Engage with all guests in a professional, enthusiastic, and friendly manner. Assist fans with common Ballpark app issues and questions including but not limited to: Verifying accounts Accessing tickets Forwarding and accepting forwarded tickets Efficiently resolve issues and concerns related to mobile tickets while upholding a high standard of customer service. Assist nearby ticket sellers with guest questions regarding the MLB Ballpark App. Other duties as assigned. Position Qualifications, Skills, and Experience Required: At least 1 year of Customer Service or related experience preferred. Must have a flexible schedule and be available to work most or all game-days including weekends, holidays, and night games. Must be able to work in outdoor conditions. Knowledge and experience of mobile ticketing and related apps preferred. Effective communication skills. Exceptional attention to detail. Exemplary problem-solving skills. Energetic and enthusiastic. Must be able to stand 2 hours per shift. This position is paid an hourly rate. Mobile Specialists will be utilized for Royals Home Games and any other ticketed events hosted at Kauffman Stadium during the Baseball season.   Physical Requirements: Ability to lift items weighing as much as 15 pounds Must be able to be productive in a work environment where the noise level can be high at times Specific vision abilities include close vision and ability to adjust focus Must be comfortable walking to navigate the facility to access the office, concourse, etc. Must be able to work extended hours and/or weekends as required by deadlines and event scheduling The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.