Admissions Supervisor (Full Time)

ADMISSIONS SUPERVISOR

DEPARTMENT

Guest Services

CLASSIFICATION

Non-Exempt

REPORTS TO

Admissions Assistant Manager

DIRECT REPORTS

N/A

STARTING PAY $19/HOUR

POSITION DESCRIPTION:

The Admissions Supervisor is responsible for assisting with the daily operations of the Zoo’s Admissions, Guest Relations, and Membership offices, as well as assisting the department managers with various customer service and sales training programs.

POSITION DUTIES & ESSENTIAL FUNCTIONS:

Duties

Percentage

Assisting with overseeing the day-to-day operation of all Zoo & Aquarium admissions, membership, and guest relations areas, including:

• Supervising the quality of customer service in Guest Relations, Memberships, and Admissions.
• Greeting and welcoming all guests, assuring that each guest is treated with fairness and respect.
• Assisting with all guests’ needs, including questions, inquiries, and Zoo & Aquarium directives.
• Serving as the primary point of contact for guest membership questions and concerns.
• Assisting the department managers with implementing membership sales programs designed to meet or exceed budgeted sales expectations.
• Coordinating with other departments, including but not limited to Education, Marketing, and Group Sales, to ensure a seamless guest experience.
  
  
  

70%

Assists with various staffing and training functions, including:

• Assisting department managers with creating and implementing employee training programs and team building activities.
• Ensuring all Zoo & Aquarium cash-handling policies are being properly followed by admissions staff.
• Maintaining working knowledge of the Zoo & Aquarium’s amenities.
• Modeling superior customer service for fellow team members and those of other departments.
  
  
  

20%

Assists and coordinates with other Zoo and Guest Services departments with various tasks and public/private events, as needed.

10%

• This position may at times be requested to perform other duties or special projects as assigned, which are in the best interest of the Kansas City Zoo & Aquarium.
• All employees must be able to perform the essential functions of this position satisfactorily and, upon request, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
  
  
  

MINIMUM QUALIFICATIONS:

• EDUCATION & FORMAL TRAINING:
• High school diploma or equivalent preferred.
• EXPERIENCE:
• At least 1 year’s experience in a customer service related role required.
• Previous supervisory experience welcomed.
• Cash handling experience preferred.
• Experience with Galaxy or other ticketing software preferred.
• Experience with POS and cash register systems preferred.
• Strong computer skills, including Microsoft Office, preferred.
• Strong verbal and written communication skills.
• OTHER MINIMUM REQUIREMENTS
• Must have valid driver’s license.
• Can move equipment weighing up to 25 pounds, with or without assistance.
• Must be able to work a flexible schedule, including weekends, holidays, and evening hours, in all weather extremes.
• Must pass a background and drug screening.