Description

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Adoptions Supervisor

POSITIONS SUPERVISED: Adoption Counselors and Adoption Volunteers

 

 

 

POSITION PURPOSE

 

The Adoption Team Lead is a working supervisory position, under direct guidance of the Adoptions Supervisor, which performs and supervises all aspects of the Kansas Humane Society Open Adoption Program. Follows all protocols to ensure KHS pets are adopted in a safe, timely, collaborative manner. Participates in special adoption events. Ensures the KHS adoption process offers customers the best experience possible. Perceives all who enter KHS as a potential donor and provides welcoming, high quality customer service to both internal and external regardless of the circumstances. Respect for the human animal bond is a must!

 

Leads the department and all interactions according to the KHS values. Recognizes and provides guidance for conflict resolution within the Adoptions department. Assists the Adoption Supervisor in maintaining the Adoptions Department’s development and training program by following the current standard operating procedures. Communicates with all departments to recognize, and manage shelter flow and space on a daily basis. Works diligently to provide a safe and ethical working environment by following safety policies and procedures and making recommendations as needed for shelter operation improvements.

 

 

 

ESSENTIAL FUNCTIONS

 

    Leadership: Assists the Adoption Supervisor with the hiring process, staff and volunteer performance management, and evaluations. Under the direct supervision of the Adoptions Supervisor, will orient, train, and supervise the Adoptions Counselors and Volunteers. Provide support for the Adoptions Supervisor when staffing challenges occur by helping to fill resource gaps. Communicates with the Adoptions Supervisor a daily status report including team morale along with performance and process improvements.

 

   Customer Service: Provide and model timely, friendly, polite, and respectful internal and external customer service regardless of the circumstances. Must remain calm, flexible, and willing to see others perspectives. Provide recognition and support to both staff and volunteers for their individual contributions to our agency. Ensure that every individual who enters/calls KHS is recognized and treated as a potential donor.

 

Animal Adoption: Embrace the philosophy of and implement the KHS Open Adoption Program. Ensures staff and volunteers can adequately explain adoption policies and pet needs to potential adopters. Enters accurate owner data into PetPoint, and ensures appropriate adoption documents are provided to each adopter. Constantly evaluates how to improve the adoptions experience and adoption procedures. Leads and discusses practices to improve adoption numbers regularly. Practice a customer centered adoption model with the support of staff and volunteers to place as many animals in homes as possible.

 

Adopter Education: Promote open-ended conversations between counselors and adopters so that potential adopters are provided with the resources to be successful pet owners based on their individual needs.

 

Quality Assurance: Ensure that the Kansas Humane Society adopts quality physically and behaviorally healthy pet animals by continuously monitoring the physical and behavioral health of all pets in the care of our agency. Meet the needs of pets who display signs of physical or behavioral illness accordingly.   Adopters of pets who have minor medical or behavioral issues will be fully informed of the animal’s condition(s) as well as potential implications the condition(s) may have upon the pet in the future. Provides and oversees enrichment and clean kennels for pets housed in the Adoptions Area on a daily basis, and animals behind the scenes as time permits.

 

Staff and Volunteer Management: Assists the Adoption Supervisor in managing Adoption Staff and Adoption Volunteers, as they carry out their daily duties within the agency. Provides guidance, direction, and resolutions for departmental or staff issues. Works with the Adoptions Supervisor with reviewing and making on-going recommendations on training plans to ensure and oversee continuous development/improvement of staff and volunteers.

 

Shelter Operations: Schedule will be opposite of the Adoption Supervisor to ensure there is a supervisor or team lead present for the department each day. Be an active participant in the Daily Rounds Committee.

 

Training: Development and maintenance of training procedures. Implement departmental training for Adoption Staff. Participate in leadership training and development opportunities. Participate in special events/projects, and cross training programs. Be self-starter in learning about other shelter adoption practices and leadership practices.

 

KHS CORE VALUES
The Kansas Humane Society has HEART:

HAVE COMPASSION

• We have empathy and understanding for the community and pets we serve, our teammates and our partners in animal welfare

EXEMPLIFY COMMITMENT

• We show our dedication in our work ethic and willingness to learn and grow.

ACT WITH INTEGRITY

• We prioritize integrity in all our actions.

RESPECT ALL

• We treat all animals and people with respect.

THRIVE THROUGH COLLABORATION

• We are better together, united in our service to pets and their people.

Qualifications

EDUCATION/CERTIFICATION

High School Diploma or Equivalent.

 

REQUIRED SKILLS AND ABILITIES:

This is a working supervisory position that requires a high degree of internal and external customer service skills, flexibility, conflict resolution skills, and team building. Excellent communication skills are a must. Must be able to work within a fast paced, unpredictable environment. The ability to cope with physically and emotionally demanding work. Must have the ability to exercise good judgment and make independent decisions with limited supervision. Must have a respect for the human/animal bond. Must be competent in handling all types of companion animals including but not limited to: dogs, cats, rodents, and birds.

 

PREFERRED EXPERIENCE:

Supervisory and leadership experience with background in a customer service field. Knowledge of health, behavior and well-being including nutritional needs.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:                                 Ability to speak effectively and communicate clearly,

AVERAGE HEARING:               Able to hear average conversations

REPETITIVE MOTION:              The employee is regularly required to type, stand, sit, kneel, and squat.

FINGER DEXTERITY:               The employee is regularly required to use hands to type.

AVERAGE VISION:                   Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
 

PHYSICAL STRENGTH:

• Physical restraining of small and large animals 5lb to 100lb (daily)
• Pulled/jolted/jumped on by small and large animals 5lb to 100lb (daily)
• Lifting, carrying, pushing, pulling, throwing of 5lb to 100lb (daily)
• Stooping to pick up items (daily)
• Climbing of step ladder (occasionally)
• Hands exposed to water and cleaning chemicals (daily)
• Frequent verbal communication required (daily)
• Repetitive motion and lifting up to 30lbs above shoulder height (daily)
• Must be able to use both hands for repetitive actions; firm grasp, fine manipulation and typing (daily)
• Standing, walking, mopping, kneeling on hands and knees, crouching, crawling (daily)

WORKING CONDITIONS
Must be comfortable handling dogs, cats and small mammals on a daily basis. Will handle sick, injured, or deceased pets. Noise exposure varies, and often includes barking and other animal vocalizations. Animal waste contact, smells, and visual exposure are prevalent.  Exposure to industrial cleaning supplies.

 

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:  Ability to deal with multiple situations under only limited standardization. Required to manage awkward, emotional, and sometimes hostile customers, and allow for the best customer experience possible.

 

MATHEMATICS ABILITY:  Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.

 

LANGUAGE ABILITY:  Ability to read, analyze, and interpret documents. Ability to communicate clearly.

 

 

INTENT AND FUNCTION OF JOB DESCRIPTIONS

 

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system.

 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

 

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.