Program Coordinator - Volunteers

Come join the Kansas Humane Society pack! We are looking for a Volunteer Coordinator that loves being an important part of an animal's life.

***KHS is a qualified employer for the Public Loan Service Forgiveness program.***

We offer:

• Opportunity for two pay increases per year!
• Generous paid time off
• 10 paid holidays per year
• Paid time when closed for Inclement Weather
• Comprehensive low deductible health, pharmacy and dental plans
• Vision insurance plan
• SIMPLE IRA Retirement Plan with a generous company match
• Pre-tax spending accounts for health care and childcare expenses
• Discounted YMCA membership
• Discounts on adoptions, retail store items, basic veterinary services and medicine, and pet food
• Employee Assistance Program

POSITION PURPOSE

The Volunteer Coordinator manages the KHS volunteer department and all volunteers. This position is responsible for collaborating with all departments within KHS to ensure our mission is supported by an adequate volunteer base. The Volunteer Coordinator is responsible for planning, developing, implementing, and evaluating volunteer activities including volunteer engagement, appreciation, stewardship, training, staff/volunteer relations, communications, retention, tracking data and more.

The Volunteer Coordinator serves on the KHS Leadership Team and is expected to maintain communication with all departmental leadership to maintain and manage the entire KHS volunteer experience. This position will be required to learn a complete integrated comprehension of all KHS activities to effectively plan and coordinate volunteer activities and serve as liaison for volunteers.

The Volunteer Coordinator will be expected to be an example of the KHS Core Values and proactively collaborate with other community organizations. This position requires high levels of customer service, verbal and written communication skills, organizational skills, attention to detail, and time management. We are seeking a self- motivated and disciplined person for this role.

ESSENTIAL FUNCTIONS

Collaborate and lead recruitment efforts to grow the KHS volunteer department.

Manage all volunteer applications, complete on-boarding and training for all new volunteers, find the best placement and provide the best volunteer experience possible through stewardship, recognition and communication.

Maintain regular and open communication with volunteers to expand their opportunities as needed.

Manage the KHS volunteer experience for all types of volunteers from youth groups, to individual teen volunteers, specialized volunteers, scheduled, come and go volunteers, on and off site group projects, Dogs Day Out, corporate and individual volunteers for Woofstock and more.

Assist with the creation of volunteer schedules and tracking volunteer activities.

Identify areas of need within the shelter and adjust volunteer asks as necessary.

Prepare and maintain records and reports within the volunteer program.

Perform daily routine rounds and check in with volunteers on site.

Develop and maintain relationships with volunteers and other agencies to meet the needs of the organization and the community.

Provide timely, polite, and respectful internal and external customer service regardless of the circumstances.

Must remain calm, flexible, and willing to see other perspectives.

Develop effective strategies for recruiting new volunteers.

Lead orientation for new volunteers introducing them to the KHS mission, values and policies.

Collaborate with KHS leadership to determine volunteer needs and match volunteers with appropriate roles based on their skills and interests.

Recruit and schedule volunteers to ensure coverage for key KHS activities and events, both on and off site. This includes Woofstock, our largest annual fundraiser.

Ensure volunteers are properly trained for their roles.

Work with the CDO to prepare the annual budget for volunteer expenses and update projections as necessary.

Cultivate positive relationships with individual volunteers, as well as civic and corporate groups.

Recognize the contributions of volunteers with a special appreciation and information events from time to time.

Build recognition programs to honor volunteers.

Maintain accurate records of volunteer hours and personnel related information.

Conduct background checks on volunteers when required per KHSs procedures.

Ensure volunteers adhere to KHS policies, procedures and safety guidelines.

Address and resolve issues related to volunteer conduct and performance.

Regular and reliable attendance.

Other duties as determined by your supervisor.

Other Responsibilities

Develop and maintain good working relationships with community organizations and schools. Assist community groups, students, educators, and the general public seeking information on animal related issues and education.

CORE VALUES

The Kansas Humane Society has HEART:

HAVE COMPASSION

We have empathy and understanding for the community and pets we serve, our teammates and our partners in animal welfare

EXEMPLIFY COMMITMENT

We show our dedication in our work ethic and willingness to learn and grow.

ACT WITH INTEGRITY

We prioritize integrity in all our actions.

RESPECT ALL

We treat all animals and people with respect.

THRIVE THROUGH COLLABORATION

We are better together, united in our service to pets and their people.

EDUCATION/CERTIFICATION: High school diploma/GED, valid Kansas drivers license and dependable transportation.

EXPERIENCE PREFERRED: Minimum 1 year experience in an office environment. Previous experience in volunteer management or related role. Excellent organizational and communication skills. Strong leadership and team management skills.

REQUIRED KNOWLEDGE: Computer proficiency in a Windows and Microsoft environment. Respect for the human animal bond is a must.

REQUIRED SKILLS: High levels of customer service, verbal and written communication skills, organizational skills, attention to detail, and time management are a must. Self-motivated, disciplined, task oriented, follow verbal and written direction, and perform well with minimal supervision. Ability to present to, engage, motivate, and excite large groups.

Must be well organized and detail oriented, self-motivated and disciplined. Must possess the ability to work with people of all socio-economic statuses / backgrounds and adjust ones personal approach accordingly. Must be computer literate in a Windows environment and work well within a team of fundraising professionals as well as across departments in the organization.

WORKING CONDITIONS

This is a full-time, forty-hour per week position, hours are approximately 8 am 5 pm, Tuesday through Saturday, with occasional Sundays, evenings and holidays. Must be able to handle challenging customers calmly and respectfully on a daily basis. Must be comfortable handling dogs, cats, various small mammals on a daily basis. Noise exposure varies and often includes barking and other animal vocalizations. Animal waste contact, smells, and visual exposure are prevalent. Exposure to industrial cleaning supplies.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Ability to speak effectively and communicate clearly.

AVERAGE HEARING: Able to hear average conversations.

REPETITIVE MOTION: The employee is regularly required to type, stand, sit, kneel, and squat.

FINGER DEXTERITY: The employee is regularly required to use hands to type.

AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

PHYSICAL STRENGTH: Occasionally lift and/or move up to 40 pounds. May also walk or sit for long periods of time.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.