Shelter Operations Specialist_Clinic

Description

Come join the Kansas Humane Society pack! We are looking for a Shelter Operations Specialist_Clinic who loves being an important part of an animal's life. 

 

***KHS is a qualified employer for the Public Loan Service Forgiveness program.***

 

We offer:

• Opportunity for two pay increases per year!
• Generous paid time off
• 10 paid holidays per year
• Paid time when closed for Inclement Weather
• Comprehensive low deductible health, pharmacy and dental plans
• Vision insurance plan
• SIMPLE IRA Retirement Plan with a generous company match
• Pre-tax spending accounts for health care and childcare expenses
• Discounted YMCA membership
• Discounts on adoptions, retail store items, basic veterinary services and medicine, and pet food
• Employee Assistance Program

 

POSITION PURPOSE 

 

The Shelter Operations Specialist position must fully understand multiple departments’ operations and fill in when and where needed for the success of the KHS mission. This position bridges the knowledge gap between departments to support team members and leadership across multiple departments. 

 

Provides timely and accurate performance of administrative duties in support of the Clinic, including, but not limited to surgical and medical data entry, scheduling of medical and surgical appointments, check-in and scheduling of Donor Subsidized Spay/Neuter patients, and courteous customer service. 

 

Serves as a liaison between KHS and foster volunteers by coordinating the transfer of KHS pets to foster homes, managing the pets’ care while in these homes, and coordinating the pets’ return to KHS. The position trains new foster volunteers and places as many animals as possible with approved foster volunteers. This position maintains current records for all foster homes in accordance with state regulations. The position must assist the Veterinarian with medical appointments, including filling and administering medication and preventatives. 

 

ESSENTIAL FUNCTIONS  

 

Customer Service: Provides and models timely, polite, and respectful internal and external customer service regardless of the circumstances.  Must remain calm, flexible, and willing to see other perspectives. Provides recognition and support to both staff and volunteers for their individual contributions to our agency. Must possess the ability to provide information regarding preventative healthcare policies, pet evaluation techniques, adoption policies, post-operative instructions, euthanasia. 

 

Clerical: Performs accurate, complete, and concise entry of medical and surgical exam findings, test results, and vaccination history, using PetPoint and Luminate. Schedules Donor Subsidized Spay/neuter, medical, surgical, and externship appointments. Monitor & maintain record of clinic volunteer activity. Prepare Animal Health Certificates.  Provides clerical assistance to other clinic staff as time allows.   

 

Foster Coordination: Coordinate the relationship between foster volunteers and KHS. Provide behavior and medical information to the foster volunteer as needed and make sure all medical and behavioral services are performed as needed for each foster pet. Facilitate the foster home licensing required by the Kansas Division of Animal Health. Train new foster volunteers. Make sure the shelter has accurate records for all foster pets.  Make sure all fees are collected and contracts signed as needed and stored in accordance with state regulations.  Computer proficiency in Windows and Microsoft programs. Respond in a timely and professional manner to phone calls and emails received from any parties concerning foster pets.  

 

Safety: Comply with KHS Safety policies and procedures in order to maintain a healthy and safe environment.  

 

Animal Care:  Perform basic exams, and understand normal vs. abnormal, and bring abnormal findings to the attention of the clinic.  Perform appropriate and safe animal handling.  Accurately complete forms and records so that communication within and between departments is clear. Good understanding of KHS preventative health care policies.  Maintain a clean environment for both animals and people in the work area. 

 

Training: Participates in staff training and development opportunities as requested. Participates in special events, projects, and cross training programs as needed. 

 

 

KHS CORE VALUES 

 

The Kansas Humane Society has HEART: 

 

HAVE COMPASSION 

We have empathy and understanding for the community and pets we serve, our teammates and our partners in animal welfare 

 

EXEMPLIFY COMMITMENT 

We show our dedication in our work ethic and willingness to learn and grow. 

 

ACT WITH INTEGRITY 

We prioritize integrity in all our actions. 

 

RESPECT ALL 

We treat all animals and people with respect. 

 

THRIVE THROUGH COLLABORATION 

We are better together, united in our service to pets and their people. 

Qualifications

EDUCATION/CERTIFICATION:  High School Diploma or Equivalent 

REQUIRED KNOWLEDGE:  Knowledge of data entry, Microsoft programs, and phone etiquette. 

EXPERIENCE REQUIRED: A background in a caregiving or customer service field.  Should prefer and have the ability to cope with emotionally demanding work. 

SKILLS/ABILITIES: Attention to detail a must.  Needs to be flexible, efficient, and respectful. Should be able to exercise sound judgment and make independent decisions.  Animal handling is preferred. 

 

 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 

 

TALKING:  Ability to speak effectively and communicate clearly 

 

AVERAGE HEARING:  Able to hear average conversations 

 

REPETETIVE MOTION:  The employee must be able to use both hands for repetitive actions; firm grasp, precise movements, fine manipulation, typing. 

 

FINGER DEXTERITY: The employee is regularly required to use hands to type. 

 

AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

 

BODY FLEXIBILITY:  The employee may be required to climb, balance, kneel, stoop, crouch, or crawl.  May be pulled, jolted, or jumped on by small and large animals. 

 

PHYSICAL STRENGTH:  The employee must occasionally lift and/or move up to 50 pounds.  May also walk, sit, or stand for long periods of time. 

 

 

WORKING CONDITIONS  

 

May work in areas with high noise level, occasional foul odors, dangerous animals, toxic chemicals, environmental contaminants, zoonotic diseases, and challenging customers.  Adequate lighting. Adequate ventilation. Adequate seating.  Adequate safety & protective products and equipment.  May be required to work in excess of normal workday and work weekends.   

 

 

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION 

 

REASONING ABILITY:  Ability to deal with a variety of variables under only limited standardization, and to remain focused during times of distraction. 

 

MATHEMATICS ABILITY:  Ability to add, subtract, multiply and divide all units of measure using whole numbers and common fractions. 

 

LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Read, interpret, and record medical data.  Ability to communicate clearly (verbal & written). 

 

EMOTIONAL ABILITY: Ability to cope with stress, loss/ death/grief, emotional and physical fatigue, long hours, and a variety of different human personalities. 

 

 

INTENT AND FUNCTION OF JOB DESCRIPTIONS 

 

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system.   

 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.   

 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

 

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.