What are the responsibilities and job description for the Restaurant General Manager position at Kansas King Inc.?
Pay Range: $48,000 - $55,000 / year
The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations.
The RGM has overall responsibility for managing the daily operations of a single restaurant.
The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).
Summary of Responsibilities:
Profitability
• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes.
• Reviews key P&L lines to increase profitability for the restaurant.
• Drives sales through proactive guest service, people development & operations management
Guest
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Manages the guest experience through operations and timely response to Guest issues.
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues.
• Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives.
People
• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team.
• On-boards new team members by training and guiding them through the certification process.
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance.
Operations
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling.
• Enforces compliance with government regulations, employment laws and BKC policies.
• Ensures that restaurant upholds operational and brand standards *Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary.
Qualifications and Skills:
• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous restaurant management experience.
• Strong understanding of P&L management & drivers of restaurant profitability.
• Ability to prioritize own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills • Demonstrated understanding of guest service principles.
• Available to work evenings, weekends and holidays.
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.
Salary : $48,000 - $55,000
