What are the responsibilities and job description for the Client Experience Manager position at Kantar?
Job Summary
Join our team as a Service & Installation Executive and play a critical role in ensuring the successful deployment and maintenance of metering equipment and software in panel homes. This is an exciting opportunity to work with a talented team and contribute to the success of our organization.
About the Team
We're a dynamic and collaborative team dedicated to delivering exceptional client-centric service to our Panel. As a Service & Installation Executive, you'll work closely with Operations colleagues and those from other functions to ensure seamless installation and maintenance of metering equipment and software.
Your Responsibilities
As a Service & Installation Executive, your primary responsibilities will include:
- Working remotely with panel members to install and maintain metering equipment and software
- Providing outstanding customer service and being part of a professionally-minded team
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults
- Performing interactive tests and quality checks
- Capturing information from about the equipment in the panel members' homes and updating a central database
- Educating and encouraging panel members in the correct use and care of the metering equipment
- Accurately logging and reporting panel home activity as required
- Collaborating with others to maintain accurate stock levels of metering equipment
- Collaborating with CI agents to identify and address areas for improvement in the service
- Providing support on ad-hoc projects and initiatives
- Conducting validation checks to identify any issues with data held against a home that could impact data processing
- Working with the wider team to ensure SLAs and project deadlines are met
Requirements
We're looking for someone with excellent communication skills, who can build strong relationships with internal stakeholders and panel members. You should have a positive attitude towards problem-solving, be proactive, and able to work autonomously when needed. Some weekend working is required, so flexibility around shift timings is essential.
Benefits
We offer a highly competitive benefits package, including medical plans, health savings account/FSa, dental, vision, wellness program, 401k matching, tuition reimbursement, commuter benefits, and unlimited PTO. At Kantar, we value equality of opportunity and aim to create an inclusive culture where everyone feels included, accepted, and valued.
