What are the responsibilities and job description for the Customer Experience Associate position at Kantar?
We're seeking a skilled Service & Installation Executive to join our team and help us deliver exceptional service to our panel members. As a key relationship holder between Kantar and our US panel members, you'll work closely with operations colleagues and other functions to ensure seamless delivery of our services. Your responsibilities will include installing and maintaining metering equipment, providing top-notch customer service, and collaborating with the wider team to meet project deadlines. To succeed in this role, you'll need to be a skilled communicator, a problem-solver, and a team player. If you're passionate about helping us deliver exceptional results, we'd love to hear from you.
About the Team:
We're a dynamic team that's dedicated to delivering exceptional results. Our team members are passionate about helping us shape the future of audience measurement, and we're looking for someone who shares our enthusiasm and commitment. As a Service & Installation Executive, you'll be part of a talented team that's collaborative, supportive, and dedicated to excellence.
Responsibilities:
Your primary responsibilities will include:
Requirements:
To succeed in this role, you'll need to possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. Some weekend working is required, so flexibility around shift timings is essential. Fluency in English is necessary, with Spanish desirable.
About the Team:
We're a dynamic team that's dedicated to delivering exceptional results. Our team members are passionate about helping us shape the future of audience measurement, and we're looking for someone who shares our enthusiasm and commitment. As a Service & Installation Executive, you'll be part of a talented team that's collaborative, supportive, and dedicated to excellence.
Responsibilities:
Your primary responsibilities will include:
- Installing and maintaining metering equipment and software.
- Providing top-notch customer service to our panel members.
- Collaborating with the wider team to meet project deadlines.
- Ensuring accurate and timely reporting of panel home activity.
- Providing ongoing support and training to panel members.
Requirements:
To succeed in this role, you'll need to possess excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. Some weekend working is required, so flexibility around shift timings is essential. Fluency in English is necessary, with Spanish desirable.
