What are the responsibilities and job description for the Installation Operations Specialist position at Kantar?
Job Overview:
We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day.
Our cross-media measurement initiative is a groundbreaking project that requires skilled professionals to ensure its success. We're looking for forward-thinking, diverse, and client-centric individuals to join our team and make a significant impact in this field.
About the Role:
As a Service & Installation Executive, you will be the key relationship holder between Kantar and our US panel members. You will work closely with operations colleagues and other functions to deliver an exceptional client-centric service for our panel. Your primary responsibilities include:
Required Skills and Qualifications:
To succeed in this role, you will need to possess excellent communication and problem-solving skills. You should be a team player who is happy to lend a hand when needed and have a proactive approach to your work. Some weekend working is required, so flexibility around shift timings is essential. Fluency in English is necessary, with Spanish desirable.
What We Offer:
We provide a highly competitive benefits package that includes comprehensive medical plans, health savings accounts, dental and vision coverage, wellness programs, 401k matching, tuition reimbursement, commuter benefits, and unlimited PTO. We value equality of opportunity and diversity, and we welcome applications from all backgrounds and sections of society.
We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day.
Our cross-media measurement initiative is a groundbreaking project that requires skilled professionals to ensure its success. We're looking for forward-thinking, diverse, and client-centric individuals to join our team and make a significant impact in this field.
About the Role:
As a Service & Installation Executive, you will be the key relationship holder between Kantar and our US panel members. You will work closely with operations colleagues and other functions to deliver an exceptional client-centric service for our panel. Your primary responsibilities include:
- Working remotely with panel members to install and maintain metering equipment and software in their homes.
- Providing outstanding customer service and being part of a professionally minded team that delivers a standout experience for our panel members.
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
- Performing interactive tests and quality checks.
- Capturing information from about the equipment in the panel members' homes and updating a central database.
- Educating and encouraging panel members in the correct use and care of the metering equipment.
- Accurately logging and reporting panel home activity as required.
- Collaborating with others to maintain accurate stock levels of metering equipment.
- Collaborating with Continuous Improvement (CI) agents to identify and address areas for improvement in the service.
- Providing support on ad hoc projects and initiatives.
- Conducting validation checks to identify any issues with data held against a home that could impact data processing.
- Working with the wider team to ensure SLA's (Service Level Agreements) and project deadlines are met.
Required Skills and Qualifications:
To succeed in this role, you will need to possess excellent communication and problem-solving skills. You should be a team player who is happy to lend a hand when needed and have a proactive approach to your work. Some weekend working is required, so flexibility around shift timings is essential. Fluency in English is necessary, with Spanish desirable.
What We Offer:
We provide a highly competitive benefits package that includes comprehensive medical plans, health savings accounts, dental and vision coverage, wellness programs, 401k matching, tuition reimbursement, commuter benefits, and unlimited PTO. We value equality of opportunity and diversity, and we welcome applications from all backgrounds and sections of society.
