Manager, Client Service, Media

Job Title: Manager Client Service, Media

Job Location: Hybrid (Atlanta, Boston, Chicago, Norwalk, New York City)

Kantar, the world’s leading marketing data and analytics company. We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

Primary Objective

• Delivery of high-quality/high-impact insights and solutions

Scope of Role

• Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks
• Optimize efficiency of delivery without sacrifice of quality.
• Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build brand expertise.
• Actively participates in client design and questionnaire discussions
• Provides input into development of questionnaire, sample design and analytic plan. May lead development for med-low complexity projects.
• Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building – can lead team through reporting on low/med complexity projects
• Actively seeks opportunities to support proposal development. Can customize proposals with guidance from senior team members
• Helps with presentation development and may lead content for low-med complexity deliverables
• Manages timelines and quality of work products, working with strategic client teams, internal Operational, Profiles departments and clients to achieve successful outcomes following solution and industry best practices
• Provides support and guidance for junior project team members on most projects
• Serve as a go-to for new team members who have questions
• Guide new hires on best practices for using research tools/critical thinking/create an analytic plan
• Identifies, raises, and solves project issues proactively as they arise
• Take ownership on building your own skills through training, asking questions, and supporting team members
• Challenges the status quo, looks for opportunities to improve, automate, streamline processes
• When applicable, serve as a scribe for new processes and protocols that may not have any documentation
• Exhibits good critical thinking skills, can follow an analytic plan, and is comfortable sharing ideas
• Seeks to create an inclusive and positive environment and culture
• Attends ERG/social community meetings/activities

Essential Knowledge & Experience

• 2 years of professional experience in similar capacity or MMR program graduate; market research experience with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving
• Natural curiosity, a can-do attitude, driven and ability to take initiative
• Bachelor’s degree in market research/marketing or related social science and analytic disciplines

Essential Skills & Capabilities

Communication

• Clear and effective written and verbal communication skills
• Confidently delivers messages and exemplifies Kantar values

Technical/ Analytical

• Working knowledge of marketing research methods, tools, and science
• Demonstrates understanding of various industry solutions
• Demonstrates technical leadership for maximum client impact

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can

understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

The salary range for this role in New York is 75,400.00 - 125,600.00 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.