Service & Installation Executive

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Job Details

Sr Installation Executive WFA Cross Media Measurement Initiative Miami, FL/On Site

Kantar Media has won the contract to build a new Cross-Media Measurement panel in the United States, one of the first of its kind in the world. We're looking for forward-thinking, diverse, client-centric individuals to make the panel a success.

The Media Division at Kantar are experts in understanding the changing media landscape. Our Audience Measurement teams develop new approaches to measurement, where the new US panel comes in.

The panel addresses the needs of advertisers who want to understand and plan campaigns across digital and broadcast platforms from TikTok to CBS to YouTube. We've pulled together our latest thinking, up-to-date meters, and relationships with online publishers like Google and Meta, resulting in something we believe is the future of audience measurement.

Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 25,000 people in over 100 countries help leading organizations succeed and grow.

This is your opportunity to join a fantastic team and be involved in setting up something genuinely ground-breaking.

Our Service and Installation Execs

Are key relationship holders between Kantar and our US panel members, walking panellists through the install process, delivering an excellent level of service, and supplying important support to the panel.

Tasks & Responsibilities

• Work remotely with panel members to install and maintain metering equipment and software in panel homes.
• Provide outstanding customer service and be part of a professionally minded team that delivers a standout experience for our panel members.
• Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
• Perform interactive tests and quality checks.
• Capture information from about the equipment in the panel members' homes and update a central database.
• Educate and encourage panel members in the correct use and care of the metering equipment.
• Accurately log and report panel home activity as required.
• Collaborate with others to maintain accurate stock levels of metering equipment.
• Collaborate with Continuous Improvement agents to identify and address areas for improvement in the service.
• Provide support on ad hoc projects and initiatives.
• Conduct validation checks to identify any issues with data held against a home that could impact data processing.
• Work with the wider team to ensure SLAs and project deadlines are met.
• Working some evenings and weekends as part of the standard working week required.

Skills & Experience Needed

• Communication - Excellent relationship building and communication skills with internal stakeholders and panel members.
• Innovative with a continuous improvement mindset.
• Customer service and problem solving – must have a polite and professional manner with a positive attitude towards problem solving.
• Collaboration - Team player who is happy to lend a hand when needed.
• Proactive, self-motivator with the ability to work autonomously when needed.
• Understanding of TV and associated technology desirable but not essential.
• Problem solving - ability to work in a fast-paced environment with demonstratable experience of working to deadlines.
• Ability to perform tasks efficiently with a high level of accuracy.
• Good organisational and administrative skills with a focus on work being correctly prioritised and completed in a timely manner.
• Ability to multitask with a flexible attitude to work.
• Fluent English essential; fluent Spanish desirable.

What's In It For You

We provide a highly competitive benefits package including medical plans with comprehensive, affordable coverage for a range of health services, Health Savings Account/FSA, dental, vision, and benefits to cover unique healthcare needs, wellness program, 401k with matching, tuition reimbursement, commuter benefits, and unlimited PTO.

At Kantar, we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking, and better commercial outcomes.

Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.