What are the responsibilities and job description for the SYSTEMS OPERATIONS ENGINEER position at Kantar?
Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.
Kantar Media is a wholly owned but operationally independent part of the Kantar Group.
LI-KantarMedia
Job Details
Job Title : Systems Operations Engineer
Location : Miami
Full time / permeant / hybrid (2 / 3 visits a month to our data centre)
About Us
TechEdge is a global software house operating out of the UK, Denmark, Spain, Poland, Singapore and Miami, specializing in products for the media industry. The company was founded in 2000 and has expanded rapidly to become the largest respondent level media software house in the industry today. We have a footprint in over 70 markets across the US, Latin America, Europe, the Middle East, Africa and Asia Pacific.
TechEdge software is used by broadcasters, operators, media agencies and advertisers for detailed analysis and documentation of effect and consumption patterns, as well as verification of advertising spend across flow TV, Addressable, online, etc. Our client base exists of global brands such as Viacom, Discovery, Disney, Warner, SKY, Comcast, Eurosport, comScore, BBC, Procter & Gamble, PepsiCo and Expedia, among others.
Responsibilities
Based out of our Miami office, you will predominantly be responsible for monitoring day-to-day technical operations and handling urgent client incidents in regard to our North and South American clients, hereby supporting your colleagues in global IT and Operations in Europe, widening our current time zone coverage.
In close cooperation with our wider global Operations team, you will carry out technical investigations into service-impairing issues, resolving any arising problems related to our services and infrastructure to ensure optimal service availability.
In your new role as Systems Operations Engineerr , you will become part of the IT-Support & Infrastructure team. As part of the team you will also be responsible for developing and maintaining our current IT infrastructure and systems. Additionally participating and executing on internal IT projects to meet and maintain high standards. Ensuring that our company’s technical assets are running smoothly and always function at the highest possible level.
Typical tasks
- Manage and monitor installed systems and infrastructure.
- Monitoring of client applications and services.
- Screen incoming cases, sorting and handling these based on urgency.
- Maintaining Windows servers and workstations.
- Troubleshooting technical issues, internally and to some degree with clients.
- Be the point of contact for US datacentre related tasks.
- Be the Miami key contact for Technical Support issues, and work as cover for the offline hours of primary support teams in EU.
- Participate in the development and execution of short, medium and long-term roadmaps for IT Infrastructure projects and tasks with a clear link to the overall IT unit plans.
Personal Skills
You´ll have a prominent role, and it is therefore important you enjoy working independently and efficiently, while having a calm and methodical approach to your work, where motivation cohere with taking on responsibility.
You are sharp on a technical level, professionally curious, and willing to learn.
You have strong communicative skills in English both verbally and in writing.
Qualifications
Required :
Desirable :
Benefits
We offer :
Country
United States of America
Why join Kantar?
We pride ourselves on understanding people, and what makes us think and act the way we do.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
