Retail Manager

Job Title: Retail Manager

Company: Kanuga Inn & Lodging

Reports to: General Manager

About Us

Kanuga Inn & Lodging is a natural destination for outdoor adventures, a meditative retreat for spiritual fulfillment, a lakeside home-away-from-home for family get-togethers. For nearly 100 years, Kanuga has been all this—and more—to generations of guests.

Position Overview

As a Retail Manager at Kanuga Inn & Lodging, you will be responsible for overseeing and managing all retail outlets and operations within the premises, ensuring consistency, accuracy and streamlined processes. This pivotal role will encompass the planning, coordination, and execution of retail strategies to enhance the guest experience and drive revenue growth.

Key Responsibilities

Inventory Management:

• Conduct and oversee inventory counts for all locations (CK Outfitters, The Bears Den, and the Conference Center gift shop).
• Maintain and update inventory systems, including YellowDog and Square; ensuring accurate tracking of stock levels, damage, and losses.
• Organize and standardize inventory storage across locations (e.g., labeling, bin organization).
  
  

Vendor Management

• Serve as the primary point of contact for all vendor relationships, managing accounts, negotiating terms, and handling approvals for quotes and purchases.
• Resolve invoice disputes and escalate persistent issues, minimizing financial discrepancies.
• Monitor and place approved orders, ensuring adherence to deadlines.
  
  

Retail Operations Oversight

• Develop and enforce standard operating procedures for ordering, receiving, stocking, and tracking merchandise.
• Manage physical logistics, such as transferring inventory between locations.
• Ensure retail outlets are appropriately staffed, trained, and maintained. Escalate concerns to the Camp Director and Administrator to resolve issues.
  
  

Kanuga Gift Shop Management

• Offer genuine customer service to our guests as an extension of the outstanding hospitality and sales for which Kanuga is proud of being recognized as an industry leader.
• Follow inventory control protocols and implement best practices of seasonal stock rotation
• Maintain appropriate and inviting displays of merchandise and improve efficiency of shop layouts to maximize sales per square foot.
• Receive merchandise immediately upon delivery ensuring orders are correct, correcting any vendor discrepancies immediately.
• Demonstrate patience, tact and a welcoming attitude with guests, even in difficult situations, in person as well via telephone or email.
  
  

Training And Support

• Participate in training seasonal staff (e.g., Brand Managers), ensuring they understand their roles and responsibilities.
• Provide onboarding for seasonal staff on inventory processes and systems like Yellowdog and Square.
  
  

Financial Accountability

• Oversee cash drawer reconciliation and ensure compliance with financial protocols.
• Collaborate with the Accounting team on coding invoices and managing refunds or adjustments.
  
  

Required Skills And Experience

• Proven experience in retail management, preferably in a hotel or resort environment.
• Strong leadership and team management skills with a focus on delivering exceptional customer service.
• Excellent communication and interpersonal abilities to interact effectively with guests, staff, and vendors.
• Proficiency in inventory management, sales analysis, and retail marketing strategies.
• Strong organizational and problem-solving skills with a proactive approach to achieving business objectives.
  
  

We We Offer

Kanuga Inn & Lodging offers a competitive salary and benefits package, including but not limited to:

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Professional development opportunities
• A supportive work environment
  
  

Equal Opportunity Employer Statement

Charlestowne Hotels is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

To Apply

If you are a dynamic and experienced retail professional seeking an opportunity to contribute to the success of our hospitality management organization and its growth, please submit your resume and cover letter to careers@charlestownehotels.com or apply via the link provided.

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Position Information

Company: Charlestowne Hotels

Position: Retail Manager

Status: Full Time

Shift: First (Day), Second (Afternoon)

Req #: 10421220

Date Posted: February 03, 2025

Location: 130 Kanuga Chapel Drive, Hendersonville, US, NC, 28739

Job Category: Guest Services