What are the responsibilities and job description for the Concierge position at Kaplan Development Group?
Job Summary
We are seeking a dedicated and enthusiastic Concierge to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. As a Concierge, you will assist guests with their inquiries, reservations, and requests, enhancing their overall experience at our establishment. This role requires a strong commitment to guest relations and a passion for hospitality.
Responsibilities
- Greet guests warmly and provide assistance with check-in and check-out processes.
- Respond promptly to guest inquiries and requests, offering personalized recommendations for local attractions, dining options, and activities.
- Manage reservations for dining, transportation, and entertainment on behalf of guests.
- Maintain an organized front desk area and ensure that all guest information is handled confidentially.
- Collaborate with other hotel departments to fulfill guest requests efficiently.
- Provide information about hotel services and amenities to enhance the guest experience.
- Handle guest complaints or concerns with professionalism and empathy.
- Stay informed about local events, attractions, and services to provide accurate information to guests.
Skills
- Strong background in guest relations and customer service within the hospitality industry.
- Experience in hotel or resort environments preferred.
- Excellent phone etiquette with the ability to communicate effectively in person and over the phone.
- Multilingual or bilingual skills are highly desirable to cater to diverse guests.
- Proficient in front desk operations and guest services.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organizational skills with attention to detail.
- A proactive approach to problem-solving and anticipating guest needs.
Join us as we strive to create memorable experiences for our guests through exceptional service!
Job Type: Part-time
Pay: $19.35 - $19.94 per hour
Expected hours: 20 per week
Schedule:
- Evening shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Enfield, CT 06082 (Preferred)
Ability to Relocate:
- Enfield, CT 06082: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20
