What are the responsibilities and job description for the Camp & Youth Registrar position at Kaplen JCC on the Palisades?
Job Title: Camp & Youth Registrar
Location: Kaplen JCC on the Palisades, 411 East Clinton Avenue, Tenafly, NJ
Reports To: Assistant Director of Business & Operations
Job Type: PT/FT
About Neil Klatskin Summer Camps & Youth Programming:
Neil Klatskin Summer Camps offers traditional day camp programming for children 2yrs to entering 2nd Grade and various specialty camps for children entering 3rd-10th Grade. Our Youth Programming, Camp 365, includes afterschool enrichment classes, vacation camps, and family community events that continue the camp spirit and foster relationships and connections to the JCC throughout the year.
Our camps are situated on an incredible 21-acre property. The campus features three heated pools, a water park and splash pad, sports fields, tennis courts, basketball courts, an exhilarating challenge course with zip line, and multiple playgrounds. Camp also has use of the indoor JCC facilities with dozens of air-conditioned classrooms, gyms, racquetball courts, a kosher, nut-aware kitchen, dance studios, and a theater.
Job Summary:
The Camp Registrar plays a crucial role in the success of Day Camp and Camp365 programs by managing registration processes, maintaining accurate records, and providing exceptional customer service to families. This position requires strong organizational skills, attention to detail, and the ability to work collaboratively with staff to ensure a smooth and efficient experience for campers, staff, and families.
Key Responsibilities:
Registration Management
o Oversee the registration process, including online registration, payments, and communication with families.
o Maintain up to date records of participant and staff information, payments, and special requests.
o Ensure all participant and staff registration forms are complete and accurately entered.
o Ensure all participant and staff medical forms are submitted for the medical team to review.
o Provide up to date rosters, group assignments, and special needs as needed to staff team.
Customer Service:
o Serve as the primary point of contact for families regarding registration inquiries, payment plans, program information, and tours.
o Provide timely and courteous responses to phone calls, emails, and in-person inquiries.
Financial Administration:
o Process payments, refunds, and credits in accordance with Camp and Youth policies.
o Work Closely with the Assistant Director of Business & Operations to manage billing, payment plans, and financial records.
o Monitor and report on registration numbers, payment status, and other relevant metrics.
Programming:
o Attend year-round family engagement events for Youth & Camp including but not limited to Fall Family Festival, Purim Carnival, Camp Open Houses, Kidchella Carnival, and Rubin Run.
o Participate in pre-camp planning meetings and contribute to the overall camp administration.
Health and Safety:
o Assist in enforcement of camp policies and procedures related to health, safety, and emergency protocols.
o Assist in monitoring and implementing all ACA Accreditation guidelines and regulations.
o Maintain confidentiality and security of participant, staff, and family information in compliance with privacy laws and camp policies.
Qualifications:
High School diploma or equivalent required; college degree preferred.
Previous experience in registration, administration, or customer service in a camp or similar setting.
Strong appreciation of Jewish culture, traditions, and values.
Excellent communication and interpersonal skills.
CPR and First Aid certification (or willingness to obtain).
Ability to work extended hours and adapt to a fast-paced, dynamic environment.
This position ranges from 20-40 hours per week. Salary Range $35K-$45K. Commensurate with experience.
Send all resumes and cover letters to Melissa Peters at Mpeters@jccotp.org
EOE. It is the policy of this institution to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, marital status, national origin, age, handicap, veteran status, or status within any other protected group.
Salary : $35,000 - $45,000