What are the responsibilities and job description for the Manager of Member Experience position at Kappa Delta Pi?
Details
Posted : 06-Jan-25
Location : Indianapolis, IN
Type : Full Time
Salary : Low $50s
Categories : Membership
Salary Details :
Salary : Low 50s Very competitive Benefits : Health, dental, and vision insurance (KDP offers % employee premium coverage options), short-term disability, generous PTO, holidays and year-end 10 day paid break, life insurance, (b) retirement plan plus employer match. Work is mostly remote - in office 2-4 days a month.
Preferred Education :
4 Year Degree
Additional Information :
Hybrid / Remote is allowed.
Kappa Delta Pi (KDP) inspires and equips teachers to thrive. Celebrating excellence in teaching from campus to classroom, KDP provides community, connection, and competencies for teachers. Nationally, KDP’s membership stretches across institutional chapters and 20, individual members, who are recognized for their achievements in becoming a teacher of excellence. KDP’s core values are community, belonging, leadership and celebration. We celebrate and support America’s teachers of all stages in their careers.
The Manager of Member Experience helps improve retention and elevate engagement of KDP members. This role also works closely with higher education chapters within a designated region of the United States. The position supports chapter officers and counselors to effectively recruit, retain, and train members so they may excel in community service, educational program development, and chapter operations.
Compensation : Salary : $50, - $52,. Highly Competitive Benefits : Health, dental, and vision insurance (KDP offers % employee premium coverage options), short-term disability, generous PTO, holidays and year-end 10 day paid break, life insurance, (b) retirement plan plus employer match. Work is mostly remote - in office 2-4 days a month. Travel minimal 1-2 times a year.
KDP National Office is located at Woodview Trace, Ste , Indianapolis, IN
Position Duties
- Work independently yet collaborates extensively with team members, clients, and volunteers.
- Conducts extensive outreach to new and existing members to encourage engagement and participation in the KDP community.
- Develop and implement strategies to build relationships to encourage long-term membership.
- Advise university chapter leaders regarding chapter plans and goals, personal and leadership development, officer training, chapter operations, and recruitment / retention and create / facilitate programming related to these topics.
- Research and learn the operations and capacity of assigned chapters in region. Track on-going interactions with assigned chapters to add to history and chapter profile.
- Maintain regular communication with assigned chapters via phone, text, and email. Respond to questions and concerns using established procedures. Provide feedback and follow-up with chapters on a regular and timely basis.
- Facilitate networking among chapters within a state or region to encourage idea sharing and building mentoring and supportive relationships among officers and counselors.
- Consult with chapters regarding organizational operations to ascertain their strengths and areas for improvement.
- Develop strategies for creative problem solving and recommend plans of action to meet member recruitment and retention goals for the region.
- Analyze information obtained and knowledge of organization policy and procedure to formulate new strategies and alternate plans of action for chapters.
- Create and deliver resource materials and training related to chapter operations to officers and counselors via phone, webinars, and limited face-to-face meetings.
- Research institutions within the dedicated region to solicit and recruit new chapters. Coordinates the chapter building process.
- Facilitates state network interactions (virtual) and serves as the national staff office representative.
- Assist as needed with planning and implementation of in-person regional / national, and virtual conferences.
- Travel on occasion to KDP-related conferences / events and chapter visits.
- Represent Kappa Delta Pi to institutional staff and faculty, department chairs and deans, and sometimes institution presidents.
- Other duties as assigned by supervisor and / or CEO.
What You’ll Need for Success
The ideal candidate appreciates the needs of teacher candidates and teachers for Pre-K through 12th grade in the United States.
Leadership experience with membership or chapter-based organization or non-profit association preferred, but not required. Sales, marketing, and customer service support are ideal.
Working collaboratively with a network of chapters, membership, and a national office team is essential to the role, with the ability to successfully work with diverse constituencies, including college students, college faculty, new teachers, and experienced teachers. KDP fully embraces diversity, including ethnic, gender identity, sexual orientation, socioeconomic, age, disabilities, and so on. Diverse candidates are encouraged to apply.
Bachelor’s degree or equivalent experience. Knowledge of education and / or teaching experience is helpful. A qualified candidate must be detail oriented, efficient, and highly organized.
Strong candidates for this position will have :
KDP is committed to the principle of Equal Employment Opportunity (EEO) and is committed to making employment decisions based on experience, merit, and value.
About Kappa Delta Pi Kappa Delta Pi (KDP) inspires and equips teachers to thrive. Celebrating excellence in teaching from campus to classroom, KDP provides community, connection, and competencies for teachers. Nationally, KDP’s membership stretches across institutional chapters and 20, individual members, who are recognized for their achievements in becoming a teacher of excellence. KDP’s core values are community, belonging, leadership and celebration. We celebrate and support America’s teachers of all stages in their careers.
Salary : $50 - $52