What are the responsibilities and job description for the Service Desk Technician position at Kapstone Technologies, Inc.?
Job Responsibilities:
· Perform duties as Tier 1-2 Service Desk Analyst
· Troubleshoot problems with PCs and Macs, Office 365, SharePoint, Windows OS, and other applications.
· Work closely with Customer and Team to maintain SLA and high customer satisfaction
· Answer and resolve or escalate all calls as appropriate to maintain a high level of customer satisfaction.
· Make recommendations for overall improvement across the contract.
Education/Knowledge/Skills:
Mandatory:
· Experience trouble-shooting Windows/Apple computer
· IT background
· Strong Customer Service skills
· Good Written and Verbal skills – ability to gather and communicate information accurately
· Strong working knowledge of Office 365, SharePoint, Windows OS
· Knowledgeable in SCCM, Casper
· Experience with Active Directory and Group Policy Objects
Job Type: Full-time
Pay: $28,000.00 - $30,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Night shift
- On call
- Weekends as needed
Application Question(s):
- Are you a US Citizen?
Ability to Commute:
- Stennis Space Center, MS (Required)
Ability to Relocate:
- Stennis Space Center, MS: Relocate before starting work (Required)
Work Location: In person
Salary : $28,000 - $30,000