What are the responsibilities and job description for the Customer experience position at Kaptyn?
Our Mission Statement
Transforming the shared mobility customer experience for good by managing a platform of sustainable vehicles and professional drivers.
Looking To Move People?
We are passionate about helping people reach their destination in the most comfortable, efficient, stylish and sustainable ways possible, and believe it"s equally as important to create great lives for our team members and their families.
Who is Kaptyn?
Since 2016 we"ve been on a mission to make transportation more efficient, enjoyable and accessible. We started by creating an innovative software suite to help transportation companies manage their operations.
It was a good start, but we knew that we could have a bigger impact. So, in 2019 we decided to purchase two of the best fleet operations in America and combine them into a force for change.
In 2020 we will unveil the future of transportation and are looking for passionate team members to join us to advance our mission.
Our commitment to creating a better experience in a better way is fueled by a belief that the transportation industry needs to focus less on eliminating drivers and more on empowering them.
We are also dedicated to making every ride as sustainable and enjoyable as possible, while being a model for other companies to emulate.
Job Summary :
As a Customer Success Agent for Kaptyn, you are powered by our core values and provide a high level of guidance and support to our valued customers.
Duties / Responsibilities :
- Maintain a positive, empathetic and professional attitude toward customers
- Communicate effectively with customers over several contact channels
- Promptly acknowledge and resolve customer inquiries and complaints
- Maintain comprehensive knowledge of all products available to help support the Customer Success Team and answer questions
- Ensures that proper records are maintained by noting customer interactions, transactions, comments and complaints
- Communicates and coordinates with colleagues as needed to perform all duties
- Receives and provides feedback on the efficiency of the customer service process and function
- Performs other related duties as required
Required Skills / Abilities :
- 2 years prior customer service experience or equivalent, preferably in a high volume call center environment
- Strong attention to detail
- Effective time management, organizational, and decision-making skills
- Adaptable to change and have a self-driven attitude
- Possess a customer first mentality to deliver above and beyond service
- Proficient in Microsoft Office or other similar software
- Pleasant voice and ability to communicate clearly via telephone
- Call center experience
- bilingual preferred but not require
Education and Experience :
High school diploma or equivalent preferred
Physical Requirements :
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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Last updated : 2024-11-24
