Automotive Service Advisor/Writer

Job Summary
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring their needs are met with professionalism and expertise. You will align customer expectations with service offerings while facilitating communication between the service department and customers.

Pay offered is a guaranteed base plus monthly commission. Benefits include paid time-off, paid holidays, health insurance options, employee discounts, and a 401K match up to 4%.

Responsibilities

• Greet customers and assess their automotive service needs.
• Provide detailed explanations of services required, including tire service, brake repair, etc.
• Communicate and listen to customers to accurately identify issues and recommend appropriate solutions.
• Prepare and transmit service repair orders to technicians, ensuring clarity and completeness.
• Maintain a thorough understanding of dealership policies and procedures related to auto service management.
• Assist in automotive sales by promoting additional services that enhance vehicle performance and safety.
• Document all customer interactions in the service writing system for future reference.
• Communicate with parts department to ensure parts needed are stocked or ordered.
• Monitor repair progress and update customers frequently.
• Communicate with team to ensure quality and efficiency.
• Answer phones and emails to help set appointments for customers.
• Recount vehicle repairs and inspection report with customer and collect payment.

Skills

• Ability to align customer needs with available services while providing exceptional customer service.
• Strong communication skills to effectively convey information to service team and customers.
• Strong organizational skills to manage multiple tasks efficiently in a fast-paced environment.
• Experience in auto service or dealership environments is preferred but not required.
• Must have ability to learn new computer systems. Familiarity with service writing software or similar tools is a plus.
• Must have valid driver's license.
• Must pass a background check.

About Kari Toyota

Our family business has been owned and operated by the Kari family since 1933. We are now on our 4th generation of Kari family ownership. We have always prided ourselves on our reputation as an honest, no pressure business that is part of the twin ports community.

We have a very strong following and repeat customer base because of our four company values: - Quality is Essential, - People are Treated Respectfully, - Teamwork is Expected, and - Serve Customers with Integrity.

Join our team as an Automotive Service Advisor and contribute to delivering exceptional automotive care while building lasting relationships with our valued customers.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Shift:

• Day shift

Work Days:

• Monday to Friday

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Superior, WI (Required)

Work Location: In person

Salary : $55,000