What are the responsibilities and job description for the Ocean Export Customer Service Representative (Experience - Required) position at Karl Gross Logistics (USA), Inc.?
Company Description
The Karl Gross group is an international freight forwarding and logistics service provider. Our roots go back to 1876 when Karl Gross was founded close to Bremen, Germany.
Nowadays, Karl Gross is active and present in many countries of the world and provides freight forwarding and logistics services according to the corporate motto "Better logistics for you".
Specialized teams cater to the individual needs of our clients. We take on our clients' logistics challenges and create tailor-made solutions.
Some challenges are bigger than others. Our way of meeting these is out-of-the-box-thinking leading to favorable solutions for our customers. Our basis : profound education and vast professional knowledge of our team members allowing them to work independently.
Job Description
- Handling all daily ocean export shipments from booking until invoicing
- Providing expert advise to clients regarding logistic processes, documentation, inspections, letters of credit, or any other shipping questions which may arise;
- Booking, arranging for or confirming cargo space with carriers;
- Arranging pick up of cargo to port
- Preparing and / or processing export declarations, including the required 'electronic export information';
- Preparing and / or processing carrier Bills of Lading, Delivery Orders, legalization of documents or other shipping documents;
- Issuing House Bills of Lading or equivalent documents;
- Preparing and / or sending advance notifications of shipments or other documents to agents, shippers or consignees as required;
- Coordinating the movement of shipments between origin and destination;
- Tracking shipments and sending regular status reports to clients;
- Data input / logging files;
- Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement;
- Operating according to our Standard Operation Procedures;
- Support General Manager with General Office duties
Qualifications
Additional Information
At Karl Gross Logistics (USA), Inc. you will be part of a young, motivated, multicultural and flexible team. Our company has offices all over the world and you will get the chance to interact with people from all over the world.
We also offer :
We will ask you to pass a background check and we will also ask you to provide 3 references who can confirm 3 years experience with ocean import and exports.
Karl Gross Logistics (USA), Inc. will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.