Master Refrigeration Service Technician

Job Overview

Job Description:

A Master Refrigeration Service/Installation Technician performs all the activities necessary to accurately diagnose and repair refrigeration appliances/equipment in the customer's home or Karl’s shop for all brands serviced by Karl’s. Provide timely cost estimates for repairs/installations and collect payment and/or payment information from customers for work performed. Must have the ability to drive Karl’s Service vehicles and be insurable pursuant to Karl’s insurance requirements as it relates to driving. The physical demands while performing the duties of this job, the employee occasionally is required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The position requires the ability to handle large and bulky items as an individual or with assistance as and when necessary. Interaction with customers through assistance at the store or in the customer’s home is necessary. The position requires the ability to manage time efficiently and to put safety and care for one’s self, our customer’s property and our merchandise at a premium at all times. This position is often the last point of contact on a sale or deals with customer frustration because of repair needs, so good customer service skills, including a proper professional appearance, are necessary.

Key Responsibilities:

- Repair and Service all refrigeration brands sold at Karl’s

- Load and unload customer products as necessary

- Conducting parts inventories with Store team as necessary

- Maintenance of the service shop orderliness

- Prepare and verification of appropriate paperwork and invoices throughout the service process, including recording of serial numbers for inventory control.

- Inspect product slated for your installations to ensure product is not damaged.

- Prepare product for installations using appropriate measures such as use of blankets and strap dollies to ensure no damage.

- Use protective items in the customers home or business to ensure we do not damage the property

- Ensuring paperwork with serial numbers is turned into the Store Manager or Store Clerical for immediate invoicing upon completion of installation or repair services.

- Maintain the vehicle in a clean and orderly manner both inside and out.

- Participate in the training of new service technicians on refrigeration and sealed system repair

- Travel to neighboring stores within a reasonable travel distance as requested and agreed upon for support in refrigeration and sealed system repair.

- Assist store service team with additional repair needs if refrigeration work-load is not sufficient to maintain full-time hours

- Miscellaneous Duties as assigned

Key Requirements:

- Fundamentals of Electricity/theory

- Fundamentals of Refrigeration sealed systems

- Refrigeration Systems and practice including capture of refrigerant including R134 and R600 and obtaining EPA certification for refrigeration

- Advanced Troubleshooting

Karl’s TV Audio & Appliance is proud to be an Equal Opportunity/Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, Veteran’s status, sexual orientation, or any other protected factor.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Experience:

• HVAC: 1 year (Preferred)

License/Certification:

• EPA Type II (Preferred)

Ability to Commute:

• Sioux Falls, SD 57105 (Required)

Ability to Relocate:

• Sioux Falls, SD 57105: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $100,000