What are the responsibilities and job description for the Case Manager, eCommerce position at Karl Storz Endoscopy?
Are you passionate about delivering exceptional customer solutions and building long-term relationships? Our Customer Support E-Commerce Team is looking for a dynamic, tech-savvy Case Manager to make an impact by improving processes, solving complex problems, and ensuring an effortless customer experience.
What You'll Do:
- Manage and support key E-Commerce channels, including Customer Portal, EDI/GHX, and more.
- Conduct root cause analysis (RCA) to identify and resolve issues, proposing and implementing innovative solutions.
- Handle order management for high-volume transactions (12,000 orders/month), ensuring accuracy and efficiency.
- Collaborate with internal teams to resolve customer pain points and drive satisfaction.
- Support customers with inquiries on orders, pricing, repairs, and beyond.
What You'll Bring:
- 4 years of customer service experience, or an Associate's/Bachelor's degree with relevant experience.
- Strong organizational and critical thinking skills, with a keen eye for detail and accuracy.
- Proficiency in Microsoft Office and adaptability to learn new systems (SAP and Salesforce experience preferred).
- Exceptional communication, relationship-building, and problem-solving abilities.
- A collaborative spirit and a drive to experiment with new tools and processes.
Why You'll Love This Role: Join a customer-centric team where your problem-solving skills and commitment to excellence will directly drive business success. Be a part of an innovative and supportive environment that values teamwork and creativity.
Ready to make a difference? Apply today and help us redefine effortless customer support!
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.
KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.
