What are the responsibilities and job description for the Customer Success Utilization Manager position at Karl Storz Endoscopy?
We're seeking a highly skilled and motivated Customer Success Utilization Manager to join our team in the Northern California region (candidates can reside in Sacramento/San Francisco/Fresno, CA locations).As a field-based role, you'll have the opportunity to work with top healthcare organizations, driving the adoption and utilization of our cutting-edge technologies in Operating Rooms and Video installations.
As a Customer Success Utilization Manager, you'll play a critical role in delivering exceptional customer experiences, driving business growth, and transforming healthcare outcomes. Your expertise will help our customers unlock the full potential of our technologies, improving patient care and saving lives.
Key Responsibilities:
Develop and execute strategic plans to drive customer success, adoption, and utilization of our technologies.
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and drive business growth.
Provide expert guidance, training, and support to customers, ensuring they achieve their goals and objectives.
Analyze customer data and feedback, identifying opportunities for growth and improvement.
Requirements:
Minimum 2-3 years of relevant work experience in Operating Room Sales or Service roles, or technical AV experience.
1 year minimum of KARL STORZ specific Video and Integration Service/Support experience in the operating room.
Bachelor's degree showing technical aptitude, or equivalent experience.
Demonstrated outstanding personal leadership, intellectual curiosity, creativity, and excellent interpersonal skills.
Excellent communication, organizational, and multitasking skills.
Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
Willingness to travel up to 80% or more, depending on the account.
What We Offer:
Competitive salary and benefits package
Opportunity to work with cutting-edge technologies and transform healthcare outcomes
Collaborative and dynamic work environment
Professional development and growth opportunities
Recognition and rewards for outstanding performance
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.
KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.
