Director, Technical Services

You can make a difference

At KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients’ lives every day.

Director, Technical Services

Job Function : Corporate Functions

Location : El Segundo, CA, US, 90245

Join Our Team and Drive Exceptional Customer Service!

KARL STORZ is seeking an experienced Director, Technical Services to lead our contact center in delivering expert support to internal and external customers. As a key member of our leadership team, you'll oversee the daily operations of our Technical Services department, driving continuous improvement and exceptional customer service as a market differentiator.

Responsibilities :

• Lead a team of 12, providing guidance and support to ensure effective, timely responses to customer inquiries.
• Collaborate with cross-functional teams (sales, marketing, product management, engineering) to manage escalated issues and implement process improvements.
• Develop and implement department SOPs, Work Instructions, and service level objectives.
• Analyze call center analytics and data to inform commercial decisions and drive continuous improvement.
• Interface with executive staff, company leadership, and sister companies to ensure alignment and effective communication.
• Direct department’s continuous-improvement efforts and transformation projects.

Requirements :

Preferences :

If you're a motivated and experienced leader looking for a new challenge, submit your application today!

Who we are :

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing / health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing / health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.

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