Patient Care Coordinator/Community Liaison

PATIENT CARE COORDINATOR/COMMUNITY LIAISON

St. Louis Metro Area (O’Fallon, Illinois)

If You Are:

• Passionate about helping others,
• Motivated to succeed,
• On a mission to make a difference in other’s lives,
• Happiest when working as a team,
• Ready to take your career to the next level.

Then Karla Smith Behavioral Health wants to hear from You!

What You’ll Do:

As a Patient Care Coordinator/Community Liaison, you can change the lives of our patients and our community every day while changing your own life! By providing exceptional care, education, awareness and a personalized patient experience, you will provide a unique opportunity for our patients and our community at large to prioritize and achieve greater mental wellness.

• Set the stage as a patient's first point of contact for a positive experience at KSBH
• Execute tasks from patient intake through discharge including screening, scheduling, payment management, financial aid, EMR management, and client chart maintenance.
• Develop and expand relationships with referral sources such as clinical practices, community agencies and hospital networks
• Assess and report on market trends based on internal agency calls and external communications
• Represent agency at industry and community meetings and event
• Represent agency with supporters and key stakeholders
• Develop and execute internal marketing initiatives
• Contribute to and participate in all agency special projects and initiatives

What You’ll Get:

• Supportive personal management coach and team
• Ability to implement your unique approach with supportive management
• Clear path and goals to reach
• Flexibility and opportunity to grow to meet the needs of your life
• Personal recognition and satisfaction of achievement

Qualifications:

• 3-5 years of customer service oriented work, clinical office experience preferred
• Social Media marketing experience
• Exceptional patient service skills
• Excellent verbal and written communication & interpersonal skills.
• Above average proficiency with with Microsoft Office tools
• Ability to create documents and tracking reports using advanced features
• Organized and efficient multi-tasker
• Committed to professionalism, integrity, and honesty.
• High energy and motivation to succeed.
• Eager to learn and confident in abilities
• Punctual
• Engage in organizational think tank to develop innovative new programs
• Familiarity with services and resources in the community preferred
• Experience with event coordination is a plus
• KSBH is an equal opportunity employer

Who We Are:

Founded in 2005, our unique outpatient mental health therapeutic center is headquartered in O’Fallon, Illinois. We are family founded, family led, and family remains at the core of who we are. At Karla Smith Behavioral Health, we understand that mental illness within a family can often result in compromised family relationships, frustration, confusion, and fear.

As well as treating the person with a mental health condition, our programs are centered around rebuilding and strengthening family relationships. When we include those who support us in the healing process, our long-term outlooks improve significantly. We have the data to prove it.

It is our passion to help adolescents, young adults, individuals and families to help those who live with mental illnesses find stability, purpose and true joy in life. We are fueled by the hope we experience each day when one of our patients succeeds in the smallest or biggest of ways. There is hope. It is not a wish. Hope is real. Our clients are the proof.

Please submit resume and cover letter through really or to Emily Smith, Executive Director at emily.smith@karlasmithbehavioralhealth.org

Job Type: Full-time

Pay: $46,000.00 - $52,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• customer oriented: 3 years (Required)

Work Location: In person

Salary : $46,000 - $52,000