What are the responsibilities and job description for the Customer Service Representative position at Kartri Sales Co Inc.?
KARTRI SALES COMPANY, INC. IS LOCATED AT 100 DELAWARE STREET, FOREST CITY PA
Customer Service Representative
· Full Time Position
· Able to multi task well and not get overwhelmed
· Answer phone calls with professionalism
· Likes to be challenged
· Comfortable in being cross trained in other job positions
· Microsoft Outlook, Microsoft Word, and Excel
· Likes to work in small working environment
We are looking for a reliable candidate that will be at work each day with a strong positive attitude for the team. We have a small working environment in a hectic hospitality world of selling and service. We manufacture shower curtains and import other products for hotels around the world.
Responsible for:
- Answering customers questions by email and/or phone
- Offering direction to customers on return requests
- Evaluating customer issues
- Running excel reports on orders and production requirements
- Entering orders into company software system
- Typing up quotation requests to estimating
- Sending out quotes to customers
- Updating quote tracker with information
- Following up with customers on their quote requests
Expected to Learn:
- Internal software
- Understanding of all products supplied
- Understanding of proper procedures on customer service
- Understanding about excel sheets important to company
Required:
- Two or more years in customer service
- Business degree
We welcome serious candidates.
Job Type: Full-time (8am to 4 thirty)
Job Type: Full-time
Shift:
- Day shift
Ability to Relocate:
- Forest City, PA 18421: Relocate before starting work (Required)
Work Location: In person