Security Associate

Job Description

Job Description

The Role

The Security Associate will play a key role in maintaining the safety and security of our guests, staff, and property. This position requires vigilance, a high-level of professionalism, and the ability to respond effectively to a variety of security-related situations, and ensuring a secure and welcoming environment for everyone at STILE Downtown Los Angeles.

Key Responsibilities

• Patrolling & Monitoring : Conduct regular patrols of the hotel property, including guest areas, back of house, and exterior perimeters. Monitor CCTV and access control systems to identify any irregular activities or security breaches.
• Incident Response : Respond promptly to security alerts, disturbances, or requests for assistance. Provide support in managing and resolving security-related incidents.
• Reporting and Documentation : Accurately document all security incidents and report them to the centralized Trust & Safety team and Security Supervisor or Security Manager on-site.
• Enforcing Policies & Procedures : Ensure adherence to hotel security policies and procedures by guests and staff. Assist in the enforcement of hotel rules and regulations.
• Guest Experience : Handle guest complaints and concerns regarding security with professionalism and care and escalate these concerns appropriately to the centralized Trust & Safety team and Security Supervisor or Security Manager on-site. Appropriately liaise between the proper departments in efforts to assist the guest on-site at all hours of the day, including Front Desk tasks when necessary.
• Emergency Response : Participate in emergency response procedures including evacuations, medical emergencies.
• Team Collaboration : Work closely with other hotel team members, security personnel, and our centralized Trust & Safety team to ensure a safe environment.

Qualifications

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Benefits

Kasa Travel Credit : We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

Paid Time Off : Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

Health Coverage : We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily, single-family, and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our one-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need.

Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Salary : $23