What are the responsibilities and job description for the Customer Service Representative position at KASE?
Customer Service Representative
A leading AI-driven technology company is seeking a Customer Service Representative to join its growing Customer Success team. This company is transforming content integrity and AI detection by providing innovative solutions to educators, businesses, and publishers worldwide.
About the Role
As a Customer Service Representative, you’ll be the first point of contact for both B2B and B2C customers, ensuring they receive timely and effective support. You'll play a key role in troubleshooting issues, guiding customers on product use, and collaborating with internal teams to enhance the overall customer experience.
Key Responsibilities
- Provide professional and timely support to customers via various channels.
- Assist users in understanding and utilizing AI-powered tools.
- Troubleshoot technical and account-related issues, escalating when necessary.
- Gather customer feedback to improve products and services.
- Monitor and report on customer trends using CRM systems (Salesforce preferred).
- Work closely with Marketing, Product, and Sales teams to optimize the customer journey.
Who You Are
- A customer-first problem solver with strong communication skills.
- Detail-oriented, highly organized, and able to manage multiple inquiries effectively.
- Comfortable learning and working with new technology and support tools.
- Passionate about education, AI, or tech-driven industries.
Requirements
- 5 years of experience in customer service or support (SaaS experience is a plus).
- Strong verbal and written communication skills for both B2C and B2B interactions.
- Familiarity with customer support platforms (Zendesk, Salesforce, etc.).
- Ability to work independently while collaborating across teams.
- Additional language proficiency is a plus.
Why Join?
- Work in a fast-growing, innovative company at the forefront of AI technology.
- Career growth opportunities in customer success, technical support, or leadership roles.
- Collaborative and supportive work culture.
- Competitive salary and benefits package.
If you're looking to advance your career in customer success within a cutting-edge AI environment, apply today!
Salary : $65,000 - $80,000
