What are the responsibilities and job description for the Director of Billing Operations position at Kaseya Limited?
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
What You’ll Do : The Director of Billing Operations at Kaseya plays a critical role in leading and managing the day-to-day operations of our billing team. This position requires a deep understanding of the end-to-end quote-to-cash process, ensuring accuracy, efficiency, and compliance in all billing activities. You will be responsible for optimizing billing processes, fostering a high-performing team, and collaborating with cross-functional departments to support the financial health and operational excellence of the company.
Key Responsibilities :
- Lead and manage the North America billing operations team, providing guidance, mentoring, and development opportunities to ensure a high-performing and motivated team.
- Co-lead the day-to-day billing operations, ensuring timely and accurate responses to customers related to all back-office issues in all our regions (Americas, EMEA, APAC). This includes processing complex orders, addressing customer contract add-ons, amendments, and extensions.
- Develop and execute strategies to optimize billing processes and enhance efficiency.
- Develop and implement best practices and procedures to maintain compliance with regulatory requirements and internal policies.
- Collaborate with other senior leaders across Collections, Sales Operations, Finance, Accounting, and IT to align business operations with company goals and objectives and troubleshoot complex billing issues.
- Identify and monitor key performance indicators (KPIs) to determine team effectiveness, addressing issues, and correcting billing specialists’ actions.
Essential Duties and Responsibilities :
Qualifications :
Why Kaseya : Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success by being BOLD, being GRITTY, and being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers and their careers and long-term financial wealth. Join us and be the game-changer in our journey towards billing excellence!
Join the Kaseya growth rocket ship and see how we are #ChangingLives!
Additional information
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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