What are the responsibilities and job description for the Collections Analyst position at Kaseya?
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
We are currently seeking a Collections Analyst to join our team in Red Bank, NJ. As a crucial member of our team, you'll engage with clients, master the art of negotiation to establish payment plans, and ensure adherence to debt collection regulations. If you're skilled at navigating challenging conversations and ready to lead successful debt resolutions, we invite you to apply and become an integral part of our dynamic team.
Key Responsibilities:
Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
We are currently seeking a Collections Analyst to join our team in Red Bank, NJ. As a crucial member of our team, you'll engage with clients, master the art of negotiation to establish payment plans, and ensure adherence to debt collection regulations. If you're skilled at navigating challenging conversations and ready to lead successful debt resolutions, we invite you to apply and become an integral part of our dynamic team.
Key Responsibilities:
- Contact clients via phone, email, and mail to follow up on overdue accounts and negotiate payments.
- Monitor and maintain a portfolio of overdue accounts to track progress and set collection priorities.
- Negotiate payment plans and settlements with customers while considering the company's policies and financial goals.
- Maintain accurate records of all communications and actions taken in the collections process.
- Collaborate with customers and internal teams to resolve billing disputes and ensure customer satisfaction.
- Develop and implement effective strategies to minimize overdue accounts and bad debts.
- Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.
- Provide regular updates on collections status and report on progress to management.
- Bachelor's degree in Accounting, Finance, Business, or a related field.
- 1-3 years of experience in collections, accounts receivable, or a related field.
- Strong communication and negotiation skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Experience with collections software and tools is a plus.
- Ability to handle challenging conversations and resolve conflicts effectively.
- Strong attention to detail and organizational skills.
Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
