What are the responsibilities and job description for the Sr. Technical Trainer position at Kaseya?
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
WHAT YOU’LL DO:
Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
WHAT YOU’LL DO:
- Training Program Leadership:
- Design, implement, and manage onboarding and technical training programs for the Customer Success Operations team.
- Develop tailored training paths to support up-skilling and cross-functional knowledge sharing.
- IT Operations Product Suite Expertise:
- Serve as the lead trainer for an extensive IT operations product suite, including Autotask, IT Glue, ConnectBooster, and others.
- Stay current on product enhancements and integrate them into training content.
- Lab Environment Management:
- Own and maintain the training lab environment, ensuring it reflects the latest configurations and use cases.
- Troubleshoot and resolve technical issues within the lab to provide a seamless training experience.
- Scheduling & Coordination:
- Manage onboarding and up-skilling schedules to ensure timely delivery of training sessions.
- Collaborate with team leaders to align training timelines with operational priorities.
- Communication & Content Maintenance:
- Disseminate regular communications on product updates and their impact on workflows.
- Create, update, and maintain training content to reflect the latest product features and industry best practices.
- A passionate individual with a proven track record in technical training and onboarding.
- Someone who thrives in a dynamic, fast-paced environment and can effectively engage diverse audiences.
- A professional committed to ensuring team success through impactful training programs.
- Lead the design and delivery of onboarding and training programs tailored for the Customer Success Operations team.
- Provide expert-level training for IT operations tools, such as Autotask, IT Glue, and ConnectBooster.
- Maintain and troubleshoot a training lab environment to support hands-on learning.
- Collaborate across departments to align training schedules with business needs.
- Regularly update training content to reflect product improvements and best practices.
- Qualifications:
- Bachelor’s degree in Education, IT, or a related field (or equivalent experience).
- 5 years of experience in technical training, employee onboarding, or a similar role.
- Expertise in IT operations and tools such as Autotask, IT Glue, and ConnectBooster.
- Strong organizational skills to manage multiple projects and priorities effectively.
- Excellent communication and presentation skills to engage diverse audiences.
- Experience with training content development and maintenance using modern tools and methodologies.
Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
