What are the responsibilities and job description for the Desktop Support Technician position at Kastech Software Solutions Group?
Job Title: Deskside/Onsite IT Support Engineer
Location: Columbus, MS 39701,
JOB PURPOSE:
The primary duty of the OSS is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms. OSS is responsible to assist users in respective sites for any IT related issues/queries/concerns.
Key Responsibilities and Accountabilities
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer or similar role
- Good understanding of computer systems, mobile devices and other tech products
- Hands-on experience with Windows/Linux/Mac OS installation, reimaging & troubleshooting
- Hands-on experience in troubleshooting laptop, desktop, thin clients, printer, telephony hardware issues
- Hands-on experience in troubleshooting basic network, VPN, email (G suite)
- Ability to diagnose and troubleshoot basic software technical issues
- Familiarity with remote desktop applications and help desk software (e.g. Beyond trust, ServiceNow, etc.)
- Manage hardware purchase request & responsible for updating the computer hardware inventory
- Monitoring of incidents and service requests in ServiceNow
- Creation of documents for procedures
- Ability to provide step-by-step technical help, both written and verbal (Bilingual English & French)
- Experience working in MFG/Lab clean rooms
- Provide support during non-business hours (on-call) when required
Thanks & Regards,
Saiwal Mehmood
KASTECH Software Solutions Group
Direct: 832-464-2361
E: saiwalm@kastechssg.com
W: www.kastechssg.com
Job Type: Contract
Pay: $22.87 - $27.00 per hour
Expected hours: 8 per week
Schedule:
- On call
Work Location: In person
Salary : $23 - $27
