What are the responsibilities and job description for the Director, Collections position at Kastle Systems?

Overview

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The property technology space is growing rapidly, and Kastle is leading the way. We are the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world-class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security is the most effective, efficient, and convenient. Our integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers, and tenants.

As our Director, Collections , you would lead the collections team and oversee the end-to-end receivables management process, ensuring timely payments while maintaining strong client relationships. This role is critical to our financial health, focusing on optimizing processes, minimizing bad debt, and providing actionable insights to stakeholders. You would collaborate with cross-functional teams to identify risks, enhance policies, and drive collections efficiency.

In addition to a great work environment, we provide excellent benefits (Medical / Dental / Vision, 401K, Tuition / Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices! For more information about what it's like to work with us, please visit Kastle Careers.

Responsibilities

Leadership & Strategy :

Manage, mentor, and develop a high-performing collections team.
Establish and implement collections strategies aligned with company objectives.
Monitor and report on key collection metrics, including DSO (Days Sales Outstanding) and bad debt ratios.

Collections Management :

Oversee all collection activities to ensure timely receipt of payments.

Develop and enforce credit policies, collections protocols, and customer communication standards.

Manage escalations, negotiations, and settlements with clients, ensuring a balance between customer satisfaction and company cash flow.

Stakeholder Collaboration :

Partner with the finance, sales, and customer success teams to ensure alignment on client account management and collections.

Collaborate with the legal team to handle delinquent accounts and collections disputes.

Provide insights and recommendations to executives on collection trends and areas for process improvement.

Technology & Reporting :

Leverage tools and systems to automate collections processes and enhance visibility.

Prepare regular reports for leadership on collections performance, forecasting, and risk management.

Identify opportunities for continuous process improvement through technology and industry best practices.

Qualifications

Bachelor’s degree in Finance, Business Administration, or a related field; advanced degree preferred.

8 years of experience in collections, customer success management, credit, or receivables management, with at least 2 years in a leadership role desired.

Strong knowledge of collections regulations, including Fair Debt Collection Practices Act (FDCPA).

Experience in the property technology or real estate industry preferred.

Excellent negotiation, communication, and interpersonal skills.

Strong analytical skills and proficiency in collections software and financial reporting tools.

Ability to thrive in a fast-paced, high-growth environment.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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What are the responsibilities and job description for the Director, Collections position at Kastle Systems?

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