Lead Installation Technician II

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact. 

The lead technician is responsible for supervising and assisting with the installation, testing, and troubleshooting of access control and video security systems at customer sites. You will interact directly with the client, client representatives, other contractors, and Kastle internal teams to ensure a successful installation. You will ensure that installation and change orders are implemented accurately and on time and that these services exceed client expectations.

Project Management Support

• Planning, scheduling, and coordinating activities within installation to ensure that Kastle system install or change orders are provided accurately and on time, and that these services meet or exceed client expectations.

Installation Supervision

• Responsible to install, supervise, and assist in all phases of installing, testing and troubleshooting security, access control and video systems at customer sites.
• Oversees all aspects of the installation of the system to provide quality system installation, free of defects, to the satisfaction of the customer and within pre-defined standards for profitability.
• Communicates and coordinates with crew, customer contacts, project managers, locksmiths, and scheduler to ensure successful installation.
• Responsible for all paperwork required, including but not limited to timesheets for themselves and crew, inventory transfers, hardware information, floor plans, and work order notes.
• Reports status of the system installation accordingly.
• System testing with test tool or EPL to ensure system functions and reports per Kastle standards.
• Demonstrates an understanding of the fire code, including the ability to perform fire inspections.

Team Development and Supervision

• Engages in crew development including training and evaluations.
• Coaches assigned team members on all aspects of the installation procedures, quality control standards, and customer interaction. Reports any issues to the department Managers.
• Learns our less common systems and starts becoming a subject matter expert on products.

Installation Inventory and equipment maintenance

• Responsible for performing inventory control and for maintaining proper inventory for vehicles and projects. Must be available to perform end of year and interim inventory counts.
• Maintains and cares for Kastle provided vehicles and tools, including paperwork and maintenance records.

• 3 or more years’ experience installing and servicing commercial access control, video systems, low voltage, and commercial wiring.
• Experience installing and servicing door hardware, electric and mechanical locking devices. and building codes pertaining to construction and electrical systems.
• High School diploma/GED preferred
• Technical/Trade/Vocational school certificate in electronics/electrical is desirable
• Strong electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops) and ability and knowledge to use digital volt meters.
• Knowledge of IP, Ethernet, and networking protocol and Cat5 technologies 

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.