Engagement Project Manager

Purpose Statement:

The APS team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The APS Operation team is seeking a Project Manager to partner with key stakeholders, drive project execution, and create new ways to improve APS Operations.

Responsibilities:

• Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs.
• Assist in the Brand/Indication Launch Management by coordinating tasks, timelines, and resource allocation for successful launches.
• Oversee and implement brand mix changes across PE, ensuring alignment with strategic goals and market demands.
• Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience
• Develop and publish communication plan for the project’s deployment
• Develop and maintain training and user documentation
• Create and communicate status updates to appropriate stakeholders
• Maintain and update distribution lists for Patient Engagement, ensuring accurate and timely communication across teams.
• Coordinate translation services with TransPerfect and LiveOps to ensure the highest-quality services
• Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements.
• Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency.
• Support the knowledge management initiatives by organizing and making available critical information and resources.
• Manage the iEngage Specialty and Complete licenses, ensuring compliance and efficient utilization across the organization.

Requirements:

• 5 years of experience in project management, coordination, or similar roles.
• Demonstrated experience in managing large-scale projects and ensuring successful execution.
• Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously.
• Excellent interpersonal and communication skills for effective collaboration with diverse teams.
• Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders
• Analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Ability to thrive in a fast-paced environment, maintaining flexibility and adaptability.

What are the top skills, experience or education required for this position:

• Project Management support

• Ability to multi-task different priorities and responsibilities

• Provide data and trend analysis to inform priorities and decisions

• Ability to communicate clearly to multiple groups with various levels of detail

• Support other projects and tasks identified by the APS Operations team

• Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes

• Proven ability to concurrently manage projects and daily support

• Bachelor’s degree is required