Director of Operations

Key Responsibilities

Operational Oversight:

• Oversee daily operations across multiple locations, ensuring compliance with company policies and aviation industry standards.
• Monitor and analyze location P&Ls, ensuring profitability and identifying areas for cost savings and revenue growth.
• Perform audits on quality, safety, supplies, equipment, and staffing.
• Develop and implement operational efficiencies to improve turnaround times and resource utilization.
• Support special projects, follow up on unresolved items, and ensure task completion.
• Integrate and utilize the Traction EOS operating system for daily operational processes.

Staffing and Workforce Management:

• Manage recruitment, training, and retention of on-site personnel to maintain adequate staffing levels.
• Provide mentorship and coaching to location managers to foster professional growth.
• Anticipate staffing needs and implement proactive recruitment measures.
• Develop cross-training programs to enhance team skills and prepare team members for advancement.
• Promote team-building initiatives to develop and motivate staff.

Client Relations and Quality Management:

• Build and maintain strong relationships with clients, conducting regular check-ins to gather feedback and ensure satisfaction.
• Address and resolve quality issues promptly, implementing corrective actions to meet and exceed client expectations.

Compliance and Reporting:

• Ensure all operations comply with regulatory and contractual requirements specific to the aviation industry.
• Maintain accurate records and reports, including safety audits, incident reports, and operational metrics.
• Attend and actively participate in daily, weekly, monthly, and quarterly meetings.
• Review payroll for irregularities and hold direct reports accountable for financial performance.

Sales and Revenue Support:

• Collaborate with the sales team to identify new opportunities, onboard new clients, and expand services.
• Travel to support new sales opportunities and assist ownership in implementing new locations.

Travel Requirements:

• 50%-60% travel to oversee operations, meet with clients, and provide on-site leadership.
• Conduct site walks with teams to ensure quality and safety standards are maintained.

Qualifications

Must-Have Requirements:

• MUST have experience in the aviation industry with at least 5-7 years in a management role.
• Bachelor’s degree in aviation, Business Administration, or a related field (equivalent experience considered).

Key Skills and Expertise:

• Strong understanding of P&L management, compliance, and quality control processes.
• Proven ability to resolve operational issues and implement scalable solutions.
• Excellent problem-solving, organizational, and communication skills.
• Experience managing and developing distributed teams, particularly in aviation services.
• Hands-on experience with regulatory compliance in the aviation industry.
• Ability to adapt to a dynamic, fluid schedule to meet operational demands.

Preferred Qualifications:

• Background in managing operations in the manufacturing, logistics, or aviation services sectors.
• Knowledge of safety and training processes specific to the aviation industry.

Benefits

• 401(k) matching
• Health, Dental, Vision, and Life Insurance
• Paid time off
• Flexible schedule

Job Type: Full-time

Pay: $130,000.39 - $150,000.50 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Akron, OH 44307 (Required)

Ability to Relocate:

• Akron, OH 44307: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $130,000 - $150,001