What are the responsibilities and job description for the CSR - Customer Service Representative position at Katoen Natie Specialty Chemicals Inc?
As a global logistics service provider, Katoen Natie combines engineering, technology and port operations to offer worldwide, tailor-made solutions to the chemical and automotive industries, as well as the consumer goods, electronics and retail sector.
Katoen Natie has 181 logistic platforms and is active in 40 countries throughout Europe, North America, South America and the Far East with a staff of more than 18 000 people.
In order to continue the growth of our group, Katoen Natie Specialty Chemicals Inc. (USA) is looking for a Management Trainee in La Porte, TX.
About the Role:
We are seeking a proactive and organized Customer Service Representative (CSR) to support our ISO tank operations in La Porte, Texas. This position plays a critical role in ensuring exceptional service to our clients through coordination of shipments, accurate documentation, and day-to-day operational support.
Key Responsibilities:
- Serve as the main point of contact for assigned customers, handling order processing, status updates, and inquiries
- Coordinate import, export, and local shipments of ISO tanks from start to finish
- Maintain accurate records in both internal and customer-facing systems
- Collaborate closely with internal teams including the Customer Service Supervisor and Regional Operations Manager
- Prepare, issue, and verify invoices according to established tariffs and agreements
- Support problem resolution for customer concerns or shipment issues
- Ensure compliance with all safety and quality procedures
- Maintain a professional and organized work environment
Qualifications:
- 1–3 years of customer service experience in ISO tank logistics required
- Export experience highly preferred
- Background in logistics, transportation, or customer service strongly preferred
- Strong organizational and communication skills
- Proficient in Microsoft Office and logistics systems
- Fluent in English (spoken and written); bilingual in Spanish a plus
- Ability to work in a fast-paced environment with attention to detail
Benefits
In exchange for your hard work and dedication, we offer training and an introduction into a growing organization, both in the USA and abroad. KTN offers a competitive compensation package which includes comprehensive health benefits and a company sponsored 401k plan.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have export experience?
Experience:
- ISO Tank: 1 year (Required)
Ability to Commute:
- La Porte, TX 77571 (Required)
Work Location: In person
Salary : $45,000 - $50,000